Michael B. Email & Phone Number

Orlando, Florida Area

Lake Mary, Florida, United States

Orlando, Florida Area

Directed key areas of a large, complex multi-state, real estate negotiation project and consistently meeting or exceeding internal and external quarterly and annual goals.Conceived and pitched solutions accepted by client and senior leadership that ensured project milestones were achieved.Executed data and root cause analysis to identify anomalies and correct issues that significantly affected the fiscal performance of the project. Managed and delivered training for a large nationwide team of real estate negotiators.Project managed enhancements and testing of internal database systems. Initiated and promoted out of the box thinking for resolution of issues.Reduced process inefficiencies and shortened overall cycle times by identifying, tracking, and correcting workgroup project issues.

Orlando, Florida Area

Area Manager, New Product Implementation February 2003 – May 2011AT&T MOBILITY Directed a large team of project managers, tasked with the implementation of new products, processes, equipment, and technologies into the company’s customer service, business retention, and sales divisions.Partnered with vendor partners, internal management, program leadership teams, and front-line representatives to drive people, process, and technology enhancements. Product Manager for various initiatives post project implementation. Coordinated with technical writers and authoring teams to publish troubleshooting and informational materials.Recognized by peers and the company as a top performer by twice being named a Circle of Excellence member.Product and Offer Implementation Project Manager February 2000 – February 2003AT&T MOBILITY Project manager accountable for the implementation of a large number of new wireless products and offers. Secured successful project launches and protected the customer and user experience by deftly identifying and mitigating potential negative impacts.Various Positions October 1997 – February 2000AT&T MOBILITY Constructed and implemented training platforms for new products, services, and policies. Designed web-based training solutions.Entrusted with the activation and billing experience of strategically critical corporate customers.Improved sales territory distribution processes by analyzing and leveraging market databases.

Doctor Of Law - Jd

Bachelor Of Arts - Ba, Psychology