Mitchell Craft Email & Phone Number

Chicago, Illinois, United States

Provide end user support for both Windows and MacOS devices. Maintain application and patch updates using MDM tools. Oversee and implement network updates and changes. Create and document guidelines for network environments and change management processes. Monitor and act on security alerts from endpoint and email protection services. Onboard and provision all necessary equipment. Deprovision legacy hardware using DoD 5220.22-M ECE and get certified destruction when necessary.Implemented Zendesk as a new ticketing system, featuring automated assignments and forms per department. Configured and deployed MDM tools, Intune and Addigy, for Windows and MacOS devices, respectively. Completed new antivirus rollout that was automated using MDM tools for a seamless transition. Configured and strengthened office networks with new SonicWall NSAs and Meraki Switches, with network segmentation, to hold up to ISO27001 pen test standards. Assisted with, and completed rounds of ISO27001 and SOC2 audits. Implemented Office 365 ATP and DMARC records to strengthen email security.

Chicago, Illinois, United States

Investigate, assess, and resolve reported issues in various client environments. Communicate underlying causes and resolution to client. Work in many different client IT Infrastructures, ranging from Windows Server 2003 to 2019, including both physical and virtual machines, as well as local, hybrid, and cloud based networks. Coordinate and perform after hours maintenance to patch servers, SANs, Switches, Firewalls, ESXi hosts, and other devices. Create and maintain up to date documentation for client infrastructures. Troubleshoot networking issues for LANs, WANs, Site to Site VPNs, client based VPNs, VOIP tunnels, and other connections. Perform regular health checks on servers to assess pending updates, ensure all services are functioning normally, and to preemptively catch any underlying issues. Manage, maintain, and test backup and disaster recovery solutions to minimize workflow impact and business interruptions in the event of an outage or disaster. Work with coordinators to schedule resources to complete open/unresolved tickets. Clearly track and update ticketing system denoting time spent working on each ticket.

Chicago, Illinois

Investigate, assess, and resolve reported issues in various client environments. Communicate underlying causes and resolution to client. Work in many different client IT Infrastructures, ranging from Windows Server 2003 to 2019, including both physical and virtual machines, as well as local, hybrid, and cloud based networks. Coordinate and perform after hours maintenance to patch servers, SANs, Switches, Firewalls, ESXi hosts, and other devices. Create and maintain up to date documentation for client infrastructures. Troubleshoot networking issues for LANs, WANs, Site to Site VPNs, client based VPNs, VOIP tunnels, and other connections. Perform regular health checks on servers to assess pending updates, ensure all services are functioning normally, and to preemptively catch any underlying issues. Manage, maintain, and test backup and disaster recovery solutions to minimize workflow impact and business interruptions in the event of an outage or disaster. Work with coordinators to schedule resources to complete open/unresolved tickets. Clearly track and update ticketing system denoting time spent working on each ticket.

1 N Franklin St.

Maintain and manage an infrastructure supporting more than 200 end users. Work with colleagues to schedule and implement security patches and updates on Windows Servers. Troubleshoot software, network, and hardware issues reported by any end user in the company. Maintain and administer our imaging solution MDT. Manage and maintain VMWare server infrastructure and individually assigned Virtual Desktops. Track and manage all physical inventory. Escalate issues to senior technicians for issue resolution when necessary. Maintain and manage WSUS groups and update timelines.

Greater Chicago Area

Work in a team environment to take calls, emails, and requests from client users to provide technological support. Use various ticketing systems to submit and track requests. Follow strict guidelines to ensure confidentiality and to keep all networks safe and secure. Use multiple programs including: NetDocs, iManage, Outlook, Active Directory, Remote Desktop Connection, Microsoft Office Suite, and many others.

Greater Chicago Area

Supported and lead cooking with a daily team of 3-5 cooks, in a from scratch kitchen. Performed ordering and inventory of all food and disposable products. Assisted with scheduling to ensure our kitchen was prepped to support both the operation of the restaurant and food truck. Bottled our house made sauces for retail sale using proper canning methods.

Chicago, Il

Work on controlling food costs for a food service operation located in the University Center of Chicago. Managed inventory data entry to help with food ordering to keep food costs low. Assist on catering events when needed doing service and/or cooking. Create menus for many different station types for regular food service as well as promotional menu items.

Chicago, Il

Prepped and cooked dishes for customers in a timely matter following company recipes and modifying when the customer requested so for preference or allergy concerns.

Pataskala, Oh

I was a gas station attendant and cashier. My responsibilities included using a POS system along with tending to food such as coffee, popcorn, and deli sandwiches. My main job was to provide customer service at the register.

Columbus, Oh

Sanded, painted and constructed signs. Signs varied from plastic, metal, and other materials. Assisted with vinyl application.

Bachelor Of Applied Science (B.A.Sc.), Restaurant, Culinary, And Catering Management/Manager, Graduate

Activities and Societies: Drumline, Drum Major for Marching Band, Percussionist in Concert BandReceived an education and multiple.

Associate Of Science (A.S.), Computer Technology/Computer Systems Technology, Graduate

Activities and Societies: Drumline, Marching Band, Orientation Leader, Drum Major, Choir MemberReceived an education regarding Computer.