Michael Dickinson Email & Phone Number

Boston, Ma, Us

Greater Boston

Greater Boston Area

Lead new academic advising unit and development of academic support and student success initiatives for School of Undergraduate Studies. ● Oversee a team of advisors on main campus and at three remote locations as well as the coordination of advising and academic monitoring across sites.● Advised 250+ undergraduate new and continuing students in establishing and completing academic plans and goals.● Collected and analyzed data to identify and address areas for immediate academic improvement resulting in three consecutive semesters of improved course completion rates and 100% increase in campus participation in early warning program. ● Instituted academic standing processes and procedures for students in academic difficulty, resulting in 45% decrease in students in poor academic standing.● Organize and coordinate new student orientation and enrollment nights.● Collaborated with college leadership to submit Title III grant and reorganize structure of student support services.

Greater Boston Area

Led academic coaching and online learning unit of newly created Center for Learning and Academic Success following a reorganization and creation of the Division of Student Success.● Oversaw a 200% increase in coaching referrals through a careful analysis of data and development of a coordinated, unified documentation process.● Co-chaired the Improvement Dimension committee of the University's “Foundations of Excellence” Analysis resulting in seven priority recommendations the university could implement to better assess and address the needs of first-year students. ● Collaborated across teams to develop policies and procedures to reduce missed coaching appointments resulting in a 2% decrease in student "no-shows"​ in first semester of implementation. ● Supervised the development of an online chat pilot to continue to innovate and meet students' online academic support needs.

Greater Boston Area

Successfully provided leadership, vision, and strategic planning for eight years as director of one of several academic support centers with primary emphasis on academic coaching; tutoring; study groups; academic skills workshops and web resources; Early Alert, iStudy; academic probation student support and programming for conditionally admitted students. ● Managed a team of 12 professional staff, 10 graduate assistants, and 70 undergraduate tutors that resulted in supporting nearly 20% of student population through a host of established, refined, as well as newly developed programs and initiatives. ● Restructured roles and responsibilities of an entrenched coaching model to better optimize staff utilization resulting in an increase of multiple (4x or more) repeat visits from 4% to 45% over a 5 year period. ● Led research, analysis, gaining consensus of campus stakeholders and implementation of TutorTrac management system which allowed for more efficient scheduling and data collection and analysis and immeasurable work hours saved.●Oversaw continuous data analysis and assessment of University Achievement Program resulting in an increase in student retention from a 3 year average of 62.5% to 75% over tenure leading to more than $2.5 million in cost savings.

Shippensburg, Pa

Interim Director and Assistant Professor, Learning Center 2003 - 2004Oversaw academic support services including subject, writing skills, and study skills tutoring; study skills workshops; Supplemental Instruction; web resources; and the Academic Improvement Program for students on academic probation, while search for permanent director with required PhD was identified. In three semesters of interim appointment, increased the number of students that used services by 80%, developed new training procedures and oversaw creation of tutor manual, restored relationships with key campus stakeholders, established new data collection and analysis procedures and more.Assistant Director, 2000-2002, 2004-2005Prior to interim director appointment, served as assistant director for three years focusing on data management, first-year experience initiatives, workshop presentations, and tutor training. Returned to this role for one year after successful tenure as interim director, and facilitated smooth transition for new director.

Durham, Nh

Hershey, Pa

Ba, Psychology

Ma, Higher Education Administration

Master's Thesis: "The Realities of Creating Learning Partnerships: Research on the Faculty Perspective"