Monica Perez Email & Phone Number

Renton, Wa

• Coordinate and managed over 200 software and web releases in pre-production and production environments• Responsible for deploying certified builds via Jenkins to staging and production environments• Implemented a repeatable handoff off process that eliminated information gaps between developers and test teams• Optimized release efficiencies by automating deployments and script execution to reduce downtimes• Schedule and facilitate daily scrums, bug grooming, sprint planning and retrospective meetings.• Monitor the health of the pre-production environment and immediately escalate issues and track until resolved• Present all requests to the change review board for approval of production changes• Create and maintain release repository on Confluence which tracks and documents all activities for individual releases• Send weekly communicate to all stake holders on current and upcoming releases as well as send monthly release metrics • Manage the all up release calendar for planned releases to ensure coordination and prevent deployment conflicts• Produce visual timelines for weekly, semi-monthly and monthly sprints

Renton, Wa

• Plan, coordinate and oversee software and web releases in the pre-production and production environments• Create and maintain release repository on Confluence which tracks and documents all activities for individual releases• Present all requests to the change review board for approval of production changes• Communicate weekly to all stake holders for current and upcoming releases• Maintain the all up release calendar for planned releases to ensure coordination and prevent deployment conflicts

Redmond, Wa

• Extensive experience engaging with platform engineering, developers and operation teams to plan, build, deploy and support a new Point of Sale (POS) software and hardware solution to 111 Microsoft Retail stores • Assessed and facilitated resolution of key risks and blockers to release schedule and quality by escalating to the correct business owner or by developing mitigation plans as appropriate • Act as the gatekeeper to the production environment ensuring all agreed entry/exit criteria are completed before releasing software and hardware technologies to Microsoft Retail Stores • Created and maintained weekly PowerPoint slide for reporting out project highlights, lowlights and upcoming milestones • Tracked and updated deployment activities per approved implementation plan• Proposed Request for Change (RFC) to the change advisory board and implemented approved changes per change/release management standards• Create, and distribute formal release notifications to all stake holders• Scheduled, facilitated and documented release post mortems for lessons learned to key stakeholders• Partnered with retrofit team to coordinate required onsite deployment resources (internal and external)

Mountlake Terrace, Wa

* Supervise validation staff to drive quality assurance in software testing and to meet exit criteria to release* Collect, review and organize all completed formal validation materials* Manage quality assurance, validation and software release development life cycles with in the tollgate process* Prepare draft Release Notes for product releases and assist with beta site validations activities, customer communication, commitment letters, progress reports, error/bug tracking, and release of program patches* Communicate and report to development teams when errors or bugs are detected during validation* Collaborate with development teams to decide if errors or bugs will be included in current release or deferred to future releases* Assist with MS Project management and in-house communication* Monitor, track and verify third party devices are compatible with software* Assist with completion of customer audit requests* Provide staff training and resource assistance with EDMS and content management (M-Files)

• Support multi campus environment with phone support and on site desktop support.• Assists with end-user questions and problems.• Troubleshooting of hardware and software issues for various PC configurations. • Administration of users and network using Active Directory.• Trains end-users and team members in the use of equipment and software.• Remote administration of desktops via SMS and RDP.• Installation of software and peripherals in accordance with proper licensing.• Work with various teams to facilitate smooth transition of system roll outs.

• Provide reference and research assistance to students, staff and faculty using print and online sources.• Accept and record request for library instruction and provide library instruction to groups of students • Assisted the Branch Librarian in book selection, weeding, shelf-reading• Check out and check in library material (print and non-print) assign barcodes to patrons, load patron records, change patron records, load item records, and collect patron fines.

• Managed and maintained Mercy College Library system at five branches and four extensions throughout the New York metropolitan area• Worked with the head of Technical Services and Automation for the development of the Library Automation Unit Budget, and trained and advised Library faculty and staff on hardware and software problems.• Installed and configured application software, Library specific utility software. • Hired, scheduled, trained, and signed time cards for student worker staff as well as created simple web pages.• Was responsible for the upload of the monthly acquisitions new book list as well as the semester hours to the Mercy College Library web page • Administered and monitored library patron database for remote access to indexes and databases using EZ Proxy• Troubleshoot, configure and repair hardware systems, ranging from hard drive and motherboard replacements, installation of network interface cards, modems and HP LaserJet family printers

Master Of Science (M.S.), Organizational Leadership

Master Of Library & Information Science (M.L.I.S.)

Bachelor Of Science, Computer Information Systems