Mark Pfenning Email & Phone Number

Although I may consult or do something new in the future, right now I'm enjoying less stress, better health, and my new granddaughter.

Berkeley Heights, Nj

Director of IT providing enterprise services to the Plymouth Rock companies, specifically within the Project Management Office (PMO). Responsible for adopting and implementing new standards for Systems Development Methodology (SDM), program and project management, delivering P&C insurance automation solutions to improve operational efficiencies while reducing expenses. Key Accomplishments:• Implemented System Development Methodologies (SDM) to introduce standards, best practices and metrics • Aided in the Introduction of an enterprise governance process resulting in better focus on enterprise strategic efforts and a reduction of 45% of non-essential project spend.• Key Account Relationship Manager creating a partnership between IT and business stakeholders• Program Management of a multi-year, $12M+ legacy claims system conversion to an enterprise solution using StoneRiver’s Stream® Claims and Stream® Customer solutions. Successfully converted in excess of 1.5 million historical claims. • Successful Conversion of over 2 million policies from legacy systems to enterprise solutions for Policy, Billing, Client, Interactive Voice Response (IVR), Printing, and Reporting resulting in reduction in ongoing licensing and maintenance cost of 80%. • Successful managed multiple acquisition system integrations• Implemented Independent Agent Portal allowing Quote, Sell, Print, and Inquiry on all aspects of the personal auto product.• Demonstrated success in the coaching and development of IT professionals; particular strengths in organizational development and turnaround situations during mergers and acquisitions.• Member of the Enterprise Social Media strategic committee

Delta consultant functioning as a Senior Project Manager / Resource Manager working in the Cendant Hospitality PMO, Managing a large secure portal/Extrant launch, enterprise Alerts/workflow application, and a Hotel division RFP Solicitaton application development effort. This effort involves managing and coordinating offshore development firm, third party vendors, and internal I/T resource. Using Niku and Workbench.

Senior Consultant and Field Staff Manager - Two time Consultant of the Year nominee with many client accolades. Performed large scale program and project management, process re-engineering, management consulting, vendor management, and systems design across multiple industries

Delta consultant functioning as a Security Architect/ Project Manager / Business Analyst, successfully implemented a secure single sign-on solution bridging a Horizon customer portal to Horizon’s Member Portal using Universal IdP, LDAP, and IBM WebSphere

Delta consultant functioning as a Management Consultant, successfully re-architected the Systems Integration and Software Release processes for this growing manufacturer of video display walls. Additionally, designed a six month phased implementation plan integrating strategic corporate goals, organizational changes, workforce automation, process redesign, and Executive team coaching.

Delta consultant functioning as an I/T HR Account Manager, designed and implemented a company-wide, Web-based Rewards & Recognition application under aggressive time and resource constraints. Incorporating Web publishing and content management. Managed the successful implementation of a large Human Capital Data Warehouse. This was a consolidation of six data sources and the automation of at least 200 analytical reports. Managed vendor relations and monitored budget. Developed the 2004 IM Business Planning Budget in support of the Human Resource business team. Managed the successful implementation of the company’s Diversity Intranet site. Managed the migration of the HR Intranet site to a new DOCUMENTUM, XML-based content management site.

Managed eBusiness area, providing I/T Support and shared services globally. Set strategic direction, standards and best practices for web app dev. Responsibe for directing 5 functional areas.*Internet – Corporate web site www.chubb.com, and global sites. Design common look and feel standards while enabling global uniquness. * Extranet – Secure B2B/B2C platform using enTrust’s getAccess security software. Designed and implemented Chubb’s SSO security arch and customer portal. Assist aligned I/T areas in app integration of security arch.* Intranet – Designed employee portal. Set best practices. Implemented custom CM, personalization, and customization features. Responsible for corp utils and apps; Identity Management Arch, Directory Services (LDAP), Search Engine, Statistical Rpt. * ePublishing – Team is responsible for CM, DM, Corp reference libraries, and external data partners’ relations.*Marketing Systems – Design marketing CRM systems.