Michael Pinette Email & Phone Number

Portland, Me, Us

Westbrook

• Participate in the implementation of the Episys platform to Credit Unions in an accurate, timely and professional manner.• Coordinate resources and provide the support necessary for merging Credit Unions, as well as newly converted Credit Unions to experience high quality implementations.• Implementation and training of new products and services. Act as Support Analyst when not working on an implementation project or training.

Yarmouth, Maine

Westbrook, Me

• Participate in the implementation of the Episys platform to Credit Unions in an accurate, timely and professional manner.• Coordinate resources and provide the support necessary for merging Credit Unions, as well as newly converted Credit Unions to experience high quality implementations.• Implementation and training of new products and services. Act as Support Analyst when not working on an implementation project or training.

Brunswick, Maine

•Train new and existing employees on all e-Service Products.•Lead Administrator for all third party e-Service products, including: o Bill Payer o Online Loan Applications o Online and Mobile Banking o e-Messaging and e-Statements•Research and troubleshoot e-Service issues.•Handle all email correspondence from members in a timely, professional, manner.•Answer phone calls, transfer calls, and take messages in a pleasant and professional… Show more •Train new and existing employees on all e-Service Products.•Lead Administrator for all third party e-Service products, including: o Bill Payer o Online Loan Applications o Online and Mobile Banking o e-Messaging and e-Statements•Research and troubleshoot e-Service issues.•Handle all email correspondence from members in a timely, professional, manner.•Answer phone calls, transfer calls, and take messages in a pleasant and professional manner. Show less

•Accurately open new Personal and Business accounts.•Make non-cash deposits, loan payments, and transfers at member’s request.•Handle all email correspondence from members in a timely, professional, manner.•Answer phone calls, transfer calls, and take messages in a pleasant and professional manner.•Assist members in balancing their accounts, researching errors, and issuing new Visa debit cards.•Assist members in changes to existing accounts such as name, address, or… Show more •Accurately open new Personal and Business accounts.•Make non-cash deposits, loan payments, and transfers at member’s request.•Handle all email correspondence from members in a timely, professional, manner.•Answer phone calls, transfer calls, and take messages in a pleasant and professional manner.•Assist members in balancing their accounts, researching errors, and issuing new Visa debit cards.•Assist members in changes to existing accounts such as name, address, or ownership changes.•Perform quality control on documentation and account setup. Show less

Brunswick, Maine

•Maintain accuracy of cash drawer.•Maintain Member Service Standards.•Promote/cross sell all credit union products and services.•Handle all cash or non-cash deposits, loan payments, and transfers at member’s request.

Bath, Maine

•Train new Teller hires.•Maintain accuracy of cash drawer.•Maintain Member Service Standards.•Promote/cross sell all credit union products and services.•Process payroll changes for Bath Iron Works employees.•Handle all cash or non-cash deposits, loan payments, and transfers at member’s request.•Handle all Head Teller duties when needed, including managing teller line and balancing the vault.

Managing Training And Development

Managing Training and Development

Business, Business/Office Automation/Technology/Data Entry

High School Diploma