Michael Pinette Email & Phone Number

Portland, ME, US

Westbrook

• Participate in the implementation of the Episys platform to Credit Unions in an accurate, timely and professional manner.
• Coordinate resources and provide the support necessary for merging Credit Unions, as well as newly converted Credit Unions to experience high quality implementations.
• Implementation and training of new products and services. Act as Support Analyst when not working on an implementation project or training.

Yarmouth, Maine

Westbrook, ME

• Participate in the implementation of the Episys platform to Credit Unions in an accurate, timely and professional manner.
• Coordinate resources and provide the support necessary for merging Credit Unions, as well as newly converted Credit Unions to experience high quality implementations.
• Implementation and training of new products and services. Act as Support Analyst when not working on an implementation project or training.

Brunswick, Maine

• Train new and existing employees on all e-Service Products.
• Lead Administrator for all third party e-Service products, including: o Bill Payer o Online Loan Applications o Online and Mobile Banking o e-Messaging and e-Statements
• Research and troubleshoot e-Service issues.
• Handle all email correspondence from members in a timely, professional, manner.
• Answer phone calls, transfer calls, and take messages in a pleasant and professional… Show more
• Answer phone calls, transfer calls, and take messages in a pleasant and professional manner. Show less

• Accurately open new Personal and Business accounts.
• Make non-cash deposits, loan payments, and transfers at member’s request.
• Handle all email correspondence from members in a timely, professional, manner.
• Answer phone calls, transfer calls, and take messages in a pleasant and professional manner.
• Assist members in balancing their accounts, researching errors, and issuing new Visa debit cards.
• Assist members in changes to existing accounts such as name, address, or… Show more

Brunswick, Maine

• Maintain accuracy of cash drawer.
• Maintain Member Service Standards.
• Promote/cross sell all credit union products and services.
• Handle all cash or non-cash deposits, loan payments, and transfers at member’s request.

Bath, Maine

• Train new Teller hires.
• Maintain accuracy of cash drawer.
• Maintain Member Service Standards.
• Promote/cross sell all credit union products and services.
• Process payroll changes for Bath Iron Works employees.
• Handle all cash or non-cash deposits, loan payments, and transfers at member’s request.

Managing Training And Development

Managing Training and Development

Business, Business/Office Automation/Technology/Data Entry

High School Diploma