Mike Pool Email & Phone Number

Boston, Ma, Us

Remote

https://www.effectivealtruism.kr/handbook• Conducted blind trial to select highly-skilled translators• Created project directories and tracking spreadsheets for: translations, budget, time tracking and overview• Support and encourage team members (translators and proofreaders) as they make progress• Facilitate communication between team members, ensuring open issues are resolved• Maintain and prioritize translation content queue• Maintain project budget and schedule, taking corrective action as needed• Ensure team members are being compensated correctly• Report relevant status updates to funder

Lincoln, Ri

Achievements--------------------• Promoted and ensured team’s effective use of Microsoft cloud tools (Teams and OneDrive)• Mapped and analyzed customer locations to support sales regions reorganization• Became local sales expert for new data collection and monitoring software, RUBY, explaining its value to customers and sales team via presentations and informal discussions• Improved proposal and project tracking by centralizing information in cloud spreadsheets• Reduced manual labor in proposal creation process by improving automatic generation tool• Created quick reference docs for sales team detailing product lines and competitor equipment• Initiated change to biodegradable packing peanuts for North American shipments• Held computer tips and tricks presentation, having noticed coworkers' potential for improvementResponsbilities--------------------• Reported to North American president, handling daily operations and involving them as needed• Executed planning phase of new machine installs, focusing on machine layout reviews with customer, field sales, inside sales, technical experts and German HQ project team• Orchestrated sales efforts between customer, field sales, inside sales, and technical advisors in USA and German HQ, including proposal reviews, competitor analysis, and negotiation preparation• Resolved urgent customer concerns by ensuring efficient communication between several departments in North America and Germany, prioritizing and escalating issues as needed• Acted as field sales for certain key accounts, involving regular contact and internal advocacy• Helped configure and acted as final gatekeeper for customer machine proposals• Resolved accounting and billing issues as needed, exercising judgment case-by-case• Organized virtual training sessions for new employees and saved recordings for future use• Helped plan and iterate on marketing newsletters and videos

Lindenberg Im Allgäu, Bavaria, Germany

• Developed and integrated test stands using LabVIEW and varying hardware, ensuring the product met customer requirements and demoing its use• Assisted with development, design and marketing for CISWORKS ViPE software product: cisworks.de/en/produkte/vipe/ (video script and narration) • Translated technical documents and marketing materials from German to English

Austin, Tx

• Provided customers with technical phone, email and forum support• Instructed week-long LabVIEW programming courses in multiple cities in the US and Canada• Mentored two new employees, ensuring their initial success in customer support• Created and maintained technical documentation detailing use of NI products• Received NI product training in: LabVIEW, NI RIO (Reconfigurable I/O) Real-Time, FPGA, Multifunction Data Acquisition, VeriStand, Machine Vision, and Motion Control

Westminster, Ma

• Generated fire alarm tones with a PIC microcontroller using assembly language • Conducted audio frequency response testing for Underwriters Laboratories (UL) compliance

Sudbury, Ma

• Led a Six Sigma project to improve a document collection process• Performed mutual coupling measurements to test radar antenna subarrays