Geoff Turner Email and Phone Number

• Managing quality standards for large-scale educational and academic book/digital e-resource production.• Ensure customer satisfaction time and again using feedback and KPI’s for continuous improvement and development.• Managing a department containing editorial assistants in-house, remote staff and a large pool of freelancers.• Ensuring design specifications, regulations and examination board standards (AQA, OCR and Edexcel) are followed for sustained customer satisfaction of both text and imagery.• Creating Quality Assurance procedures and managing Quality Control processes.• Planning projects from the outset: route, development and requirement.• Point-of-call for Design, Digital, Studio and Project Management departments to answer queries and direct appropriate project solutions.• Creation and support of social media posts and other company documentation.• Supporting company directors in marketing and technical decisions.• Communicating with all stakeholders in projects.• Staff training.