Nemanja Stanković Email and Phone Number
As a result-oriented IT professional with over 20 years of extensive experience, I have honed my skills in project management, business analysis, and the software development lifecycle. Currently, I serve as a Consulting CTO specializing in digital transformation, e-commerce, and customer experience with Improve CX. My previous role as CTO and Managing Director at oomph agency in Dubai allowed me to successfully evaluate and implement new technologies and platforms, enhancing our digital capabilities and ensuring a competitive edge in a fast-paced market. Co-founding the GCC's first Umbraco Gold Partner and achieving the status of Umbraco Certified Master highlights my commitment to excellence in content management systems.Throughout my career, I have led diverse teams of 50-100 professionals across various regions, fostering both business and personal growth while promoting a collaborative culture of innovation. My expertise in cultural adaptability empowers me to develop customized guidance and digital strategies that drive success, having worked closely with stakeholders across the UAE, GCC, UK, and EU. I take pride in my ability to engage executive management and diverse teams, facilitating seamless communication and collaboration to achieve organizational goals.I possess a proven track record of delivering business excellence by focusing on continuous efficiencies in expenditure through operational controls and technology initiatives, effectively managing P&L responsibilities. My experience managing project life cycles from initiation to execution ensures adherence to Agile methodologies and Scrum practices, consistently resulting in high-quality outcomes and satisfied stakeholders. I am passionate about leveraging technology to drive transformation and enhance customer experiences in an ever-evolving digital landscape.
Improve Cx
View- Website:
- improveyourcx.com
- Employees:
- 1
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Consulting Cto And Digital, E-Commerce And Customer Experience ConsultantImprove CxDubai, Ae -
Consulting Cto / Digital, E-Commerce And Customer Experience ConsultantImprove Cx Sep 2023 - PresentDubai, United Arab Emirates• Customer-focused company dedicated to understanding and meeting customer needs in the best possible way.• Originated from a decade-long process of gathering and nurturing knowledge and experience within the GCC.• Leverages a BCorp background to implement innovative methodologies.• Developed strategies to enhance customer experience across digital channels, ensuring a seamless, omnichannel user journey.• Utilized customer feedback, behavior analytics, and user testing to refine and improve digital touchpoints.• Fostered a culture of continuous improvement by integrating feedback loops to optimize CX -
Cto/Managing DirectorOomph Agency Services Ltd Jun 2016 - Sep 2023Dubai, United Arab Emirates• Increased conversion rate by 21% for musicMagpie, a leader in re-commerce of consumer tech, media, and books in the UK/US, maintaining steady yearly revenue of GBP 150M through effective CX Technology Strategy & Planning.• Successfully implemented Digital Integration & Transformation for Police Mutual, improving user experience for the British Police Force financial service provider.• Expertise in Budgeting & Resource Allocation to meet financial objectives while maximizing revenue and profitability.• Developed and managed Risk Management strategies to boost success rates for key deliverables.• Stakeholder Collaboration: Worked closely with global stakeholders, cross-functional teams, and external vendors, ensuring effective project planning, timelines setup, and maintaining strong relationships across regions.• Acting as a key point of contact between clients, stakeholders, and development teams, ensuring effective communication and timely resolution of issues.• Developing and maintaining comprehensive project roadmaps, identifying key milestones and deliverables. -
Head Of DigitalSmart Audio Electronics (Samma3A) Sep 2017 - Aug 2019Dubai, United Arab Emirates• Led a high-performing cross-functional team responsible for Solution Architecture & Development, positioning the store as a leader in the GCC region.• Implemented an advanced Performance Monitoring system, enhancing delivery and response times, resulting in a consistent increase in customer satisfaction.• Developed a Platform Maintenance & Scalability strategy that achieved 99.9% system uptime, reduced load times by 27%, and increased user activity without compromising performance.• Ensured 100% adherence to international standards by integrating a comprehensive Regulatory Compliance system, streamlining the sales process across the GCC region.• Designed and implemented a robust Disaster Recovery & Backup plan to safeguard critical business and customer data, ensuring business continuity and maintaining customer trust.
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Projects DirectorTraffic Digital Jan 2017 - Sep 2017Dubai, United Arab Emirates• Developed and implemented Project Analysis & Planning strategies to ensure timely delivery and maximize completion rates within budget across all initiatives.• Leveraged Innovation & Technology Adaptation to lead a cross-functional team in delivering the complete digital solution for Louvre Abu Dhabi.• Conducted research to enhance Operational Efficiency, leading to faster turnaround times and a notable increase in team productivity and morale. -
Front-End DeveloperBww Sep 2015 - Mar 2017Dubai, United Arab EmiratesWorking as a contractual front-end developer on a unique mental health service platform (Big White Wall, now Togetherall) that offers an anonymous and safe support community, moderated by professionals and counselors.
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Technical LeadIndivirtual Dubai Feb 2015 - Dec 2016Dubai -
OwnerInardesco Jun 2007 - Feb 2015Belgrade, Serbia
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Senior DeveloperOmnicom Solutions D.O.O. May 2004 - Jun 2011Belgrade, Serbia -
Web DeveloperStylos D.O.O. May 2001 - May 2005Belgrade, Serbia
Frequently Asked Questions about Nemanja Stanković
What company does Nemanja Stanković work for?
Nemanja Stanković works for Improve Cx
What is Nemanja Stanković's role at the current company?
Nemanja Stanković's current role is Consulting CTO and Digital, e-Commerce and Customer Experience Consultant.
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