Montie Ramsarran Email & Phone Number

Bellevue, Washington, United States

• Installation of Cisco Routers/Switches, SD WANs, Velo Cloud, Cradle points, WAP’s, I.P. Cameras, Module Cards, and Chassis (Ciena 5500 & 6500).• Performed Ethernet/IP testing, Live fiber detection, Optical loss, OTDR, RFC testing, DS1/3, transport testing (SONET/SDH/OTN), Copper/DSL, Fiber channel/inspection, and Modular test platforms.• Connect fiber jumpers to relay racks, equipment’s, and ports. • Perform site maintenance, PMR’s, and surveys.• Work with AC/DC power, and low… Show more • Installation of Cisco Routers/Switches, SD WANs, Velo Cloud, Cradle points, WAP’s, I.P. Cameras, Module Cards, and Chassis (Ciena 5500 & 6500).• Performed Ethernet/IP testing, Live fiber detection, Optical loss, OTDR, RFC testing, DS1/3, transport testing (SONET/SDH/OTN), Copper/DSL, Fiber channel/inspection, and Modular test platforms.• Connect fiber jumpers to relay racks, equipment’s, and ports. • Perform site maintenance, PMR’s, and surveys.• Work with AC/DC power, and low voltage.• Work with NOC Engineers ISP Swaps, Provisioning, Cutovers, Installation/Removal, Cross Connect/Disconnect, Environmental, and Testing.• Provide high level customer service, ensuring that any escalations or concerns are addressed professionally.• Fiber / Cable Management, Cleaning, Mining, Labeling, Tx/Rx light levels.• Troubleshoot technical issues such as install cable runs, swap field module cards, install data circuits for internet connections.• Drive to and from business customer locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc.• Zayo Networks, Alaska Communications, Comcast, Verizon, Siemens, Orange Business Services, Infinera, Amazon, Century Link, GTT, Facebook, Allstream, Google, Southern Cross, Bell Nexia/Canada are some customers I perform work for. Show less

Bellevue

Movere is a discovery solution that provides the data and insights needed to plan cloud migrations and continuously optimize, monitor and analyze IT environments.• Provide written and verbal communication in an intra-and inter-group by exemplifying clear issue explanations, documentation of knowledge.• Provide customer support, including software support in a cloud-based technology.• Assist customers with troubleshooting Azure environments including mobile devices, virtual… Show more Movere is a discovery solution that provides the data and insights needed to plan cloud migrations and continuously optimize, monitor and analyze IT environments.• Provide written and verbal communication in an intra-and inter-group by exemplifying clear issue explanations, documentation of knowledge.• Provide customer support, including software support in a cloud-based technology.• Assist customers with troubleshooting Azure environments including mobile devices, virtual machines, and cloud services.• Analyze Movere console, service, bot, arc, and xml config files for errors pertaining to customers environment of the Movere installation, such as, port , firewalls, configurations, proxies, anti-virus, DMZ, AD. SQL, SCCM, Azure, .NET, TLS, JSON files, and more.• Triage tickets using service desk and case buddy.• Windows networking across Enterprise, Public Sector, and SMC/SMB levels.• Provide support for Windows and Linux operation systems,• Assist customers with configuration and management of SQL server, database, and system administration.• Review customer service, and console bot logs to provide technical content, accurate, and logical problem-solving solutions.• Participate in cross group collaboration to review tickets, new releases, and projects.• Utilize Teams for support, participation in implementation plans, weekly meetings, ownership of decisions, processes, and changes. Show less

Richland/Kennewick/Pasco, Washington Area

Serve as an Imprivata Professional Services liaisonServe as Enrollment Supervisor for enrollment of ePrescribing Controlled Substances authentication modalitiesEnroll users in various authentication methods using Imprivata SoftwareInstall hardware devices, such as USB based authentication devicesInstall Windows based software, such as Imprivata Agent on Windows DevicesInstall Mobile software on IOS and Android DevicesProvide training assistance to clinicians on Imprivata… Show more Serve as an Imprivata Professional Services liaisonServe as Enrollment Supervisor for enrollment of ePrescribing Controlled Substances authentication modalitiesEnroll users in various authentication methods using Imprivata SoftwareInstall hardware devices, such as USB based authentication devicesInstall Windows based software, such as Imprivata Agent on Windows DevicesInstall Mobile software on IOS and Android DevicesProvide training assistance to clinicians on Imprivata software and hardware on windows and mobile devicesTroubleshoot basic technical and software issues, and escalate to assigned Implementation Engineer as necessaryAnswer general questions on Imprivata business and products Show less

Richland/Kennewick/Pasco, Washington Area

Hired for a 3-month contract for the launching of new EMR software EPIC. Setting up workstations, monitors, scanners, label machines, and scan guns in various Kadlec clinics and hospitals within the Tri Cities. Perform validation and compatibility testing with EPIC software. Configure scanners, label machines, and printers with correct configurations to work with EPIC. Use Servicenow ticketing system to manage tickets by priority. Decommission old hardware by removing drives… Show more Hired for a 3-month contract for the launching of new EMR software EPIC. Setting up workstations, monitors, scanners, label machines, and scan guns in various Kadlec clinics and hospitals within the Tri Cities. Perform validation and compatibility testing with EPIC software. Configure scanners, label machines, and printers with correct configurations to work with EPIC. Use Servicenow ticketing system to manage tickets by priority. Decommission old hardware by removing drives, memory, and CPU's. Troubleshoot connectivity issues, printers, and scanners. Activated network ports in server room. Set up conference rooms as command centers by adding workstations, phones, and network switches. Mapping network printers for users.Use SCCM to deploy drivers and applications. Show less

Richland/Kennewick/Pasco, Washington Area

Provided end user support for over 100 users within five locationsSupport end user with troubleshooting, repairing, configuring and installing bank applications and software’sConfigure mobile devices with company's emailManaged applications, and users' settings in Active Directory through group policyProvided wireless access to users in Cisco Meraki Responsible for 10 new hires which includes creating their profile in Active Directory, assigning users to the appropriate… Show more Provided end user support for over 100 users within five locationsSupport end user with troubleshooting, repairing, configuring and installing bank applications and software’sConfigure mobile devices with company's emailManaged applications, and users' settings in Active Directory through group policyProvided wireless access to users in Cisco Meraki Responsible for 10 new hires which includes creating their profile in Active Directory, assigning users to the appropriate security groups, permissions, email groups, and completing on-boarding processWhite listing and Blacklisting IP addresses and websites in Watch Guard firewallResponsible for setting phones for new users in Mitel which included extensions, DID’s, and Hunt Groups.Barracuda Security to unblock, block, or add to safe list email addresses Show less

Boardman, Oregon

This was a contract position.Contract position:Diagnosing and replacing equipment components including back planes, motherboards, CPUs, drives, and other parts. Fiber network cabling, including testing, pulling, labeling and replacing optics. Use Linux command line utilities for troubleshooting and diagnostics.

Boca Raton, Florida

- Provided back-end support for system services, keeping records, maintaining systems and network- Collaborated and coordinated upgrades and projects for the company- Responsible for supporting with an assortment of desktops, laptops, servers, printers, and mobile devices- Active Directory Administrator managing user profiles, group policies, permissions, and organizational units- Collaborated with senior IT co-workers to migrate user’s PCs from Windows 7 to Windows 10-… Show more - Provided back-end support for system services, keeping records, maintaining systems and network- Collaborated and coordinated upgrades and projects for the company- Responsible for supporting with an assortment of desktops, laptops, servers, printers, and mobile devices- Active Directory Administrator managing user profiles, group policies, permissions, and organizational units- Collaborated with senior IT co-workers to migrate user’s PCs from Windows 7 to Windows 10- Setup VPN users Show less

Computer And Information Sciences And Support Services, 3.5

Deeper understanding of software, hardware, networks, databases, human-computer interaction, project management, and cybersecurity.

Associate'S Degree, Network And System Administration/Administrator