Working as Technical Trainer (RTC Incharge) at North RTC of TATA Motors, Passenger vehicle.Conducting Technical Trainings (ICE+EV) to Dealer Staff includes Class room, virtually and On-Job Training.Conducting training on various training courses basics and advance levels on various topic/ models, including their maintenance and repair procedures and coordinate vendors trainings (AC, Transmission, Infotainment) at RTC.Prepare and circulate monthly training calendar with regional… Show more Working as Technical Trainer (RTC Incharge) at North RTC of TATA Motors, Passenger vehicle.Conducting Technical Trainings (ICE+EV) to Dealer Staff includes Class room, virtually and On-Job Training.Conducting training on various training courses basics and advance levels on various topic/ models, including their maintenance and repair procedures and coordinate vendors trainings (AC, Transmission, Infotainment) at RTC.Prepare and circulate monthly training calendar with regional dealerships and TML, Execute dealer manpower assessment and certification. Identifying Current Need of participants based on feedback, prepare and release Training content accordingly and complete evaluation / OJT reports.Conducting various training and attends professional meetings and conferences to maintain knowledge, to implement and customize an effective training program.Managing Regional Training Centre administration activities and achieving the goal in the terms of training days, assessment, vehicle launch training and facility utilization etc. Show less

Leaded Workshops as a trainer and providing Process and Technical training to all role holders.Evaluated employee performance to gauge where skills are lacking and Create training programs to address skill gaps in employees. Audited front office process, Workshop flow process, Warranty and spare process and provide the solutions of their problem and maintain standard process flow. Assisted management to convert dissatisfied customer in delight customer.Assisted Master technician… Show more Leaded Workshops as a trainer and providing Process and Technical training to all role holders.Evaluated employee performance to gauge where skills are lacking and Create training programs to address skill gaps in employees. Audited front office process, Workshop flow process, Warranty and spare process and provide the solutions of their problem and maintain standard process flow. Assisted management to convert dissatisfied customer in delight customer.Assisted Master technician to resolve critical problems and guide technical team about Diagnostic tool usage, updates and troubleshootingAudited tools, equipment's, Special tools and charts and guide team about their use and care.Used strong analytical and problem-solving skills to develop effective solutions for challenging situations Show less

Leaded 7 workshops with a team of 6 Co-TEKs and 68 technicians.Assisted Technician to handling complex diagnostics and guide them to resolving problems within TAT.Conducted training for various roles as per competence to enhance their skills.Provided best repair quality to customers and delight them with work flow and amenities.Attended dissatisfied customers and provided facility as per their requirements and convert them as delight customer.Leaded process flow of workshops… Show more Leaded 7 workshops with a team of 6 Co-TEKs and 68 technicians.Assisted Technician to handling complex diagnostics and guide them to resolving problems within TAT.Conducted training for various roles as per competence to enhance their skills.Provided best repair quality to customers and delight them with work flow and amenities.Attended dissatisfied customers and provided facility as per their requirements and convert them as delight customer.Leaded process flow of workshops and audit the process flow and implement accordingly.Leaded team to complete Service Actions and manage parts and manpower to complete Service action within TAT Show less