Michael Condon Email & Phone Number

Beaverton, Or, Us

Portland, Oregon, United States

• Quickly gain proficiency with newly implemented tools and technologies to support machine learning efforts. • Assist with development of data ETL and data cleaning queries to support model training. • In collaboration with engineering leadership and customer service teams, identify brittle code, failure-prone features, and scope resolutions or mitigations to protect customer experience. • Develop pragmatic, short-term mitigations, as well as long-term replacements for brittle features, with eye to reducing customer impact of failures. • Fix long-standing concurrency and deadlock bugs in core Java monolith, reducing downtime and data corruption. • Fill in with Dev teams as-needed, both as subject matter expert on telemetry, scaling and IAC tooling, and as a developer resource for teams when required. • Onboard and mentor new SRE team members. • Design, develop and deploy containerized applications to run newly developed machine learning models. • Develop appropriate scaling metrics for newly deployed machine learning tools. • Develop both in-app telemetry, and external monitors for legacy monolith applications, and newly deployed microservices.

Portland, Oregon, United States

• Establish SRE as a practice at Act-On software, and define roles for SRE team. • Support application monitoring and telemetry, including gap analysis for existing applications, setting baseline for new application development. • Develop puppet and terraform templates to ensure newly developed applications meet minimum observability standards. • Condense and review metrics with engineering management and executive teams, prioritizing work for most impact. • Refine New Relic, Open Telemetry, and Splunk based application monitoring, reducing false-alarm pages, and improving response-time for outages. • Evaluate New Relic APM alternatives, including SigNoz, Prometheus + Grafana, and AppDynamics. • Develop customized data recovery tooling as part of incident responses. • Improve organization runbooks for incident response. • In collaboration with Customer Support, develop services and models to predict customer churn, and enable proactive customer outreach. • Refactor application deployment pipelines, reducing human error in the patch and deployment process.

Beaverton, Or

2016 - Present Systems Integration• Designed and implemented custom .net application to manage andtrack medical provider performance reviews, integrated into NextgenEMR• Designed, developed and implemented automated insuranceverification system, saving over 75 man-hours weekly and decreasingbilling errors• Development of a cloud-service automated voice and SMS appointmentreminder system, integrated with practice management systems,delivering over 11,000 appointment reminders per week• SQL Reports to support contractual and state reporting requirements.• Provisioning and administration of Microsoft and CENTOS servers.Implementation of custom reporting solutions to satisfy state andfederal reporting requirements• Onboarding junior IT staff• Conversion from Mikrotik and Cisco Meraki networks to Ubiquiti2015 - 2016 Network Administrator • Design and deployment of multi-site VPN networks using RouterOS /Mikrotik networking equipment.• Server and network administration.• Onboarding of junior IT staff.2013 - 2015 Systems Administrator• Design and deployment of physical and virtualized windows servers,SQL Server databases and enterprise EMR systems.• Direct support of Medisoft and Office hours, as well as support ofNextgen EMR.• Extended Medisoft to multi-server cluster, extending lifespan of thesystem by 2 years• Data migration between Medisoft systems and Nextgen systems.• Development of a DICOM module for the open source EMR OpenEMR.2011 - 2013 Systems Support• Install, configure and support Medisoft, Office Hours and associatedAdvantage databases.• Network deployments and support, focusing on Netgear hardware andIPSEC VPNs. Custom SQL report development for billing and auditingteams.

Hillsboro, Or

• Support Intel development labs by processing and tracking RMAs• Maintain lab supply levels• Order systems as requested• Troubleshoot failed components

Direct supervision of and interaction with clients, including protective physical intervention when necessary, both inside and outside of the care facility.Documenting all client activities, communicating client needs, wants and behaviors to other staff, and assisting client in communicating with others. Documentation, preparation and administration of medications.

Assist customers in locating and choosing merchandise. Stock and organize department shelves.

Communication with customers, operation of checkout and register, including handling cash, credit and debit transactions. Sales of store credit cards.

Bachelor Of Science - Bs, Computer Science

Computer Information Systems

Computer Science

Activities and Societies: Computer Gaming Club, Rifle Marksmanship Team32 credits, in Computer science, electrical computer engineering.