Responsible for coordinating the intake, submission, and follow-up of new product and equipment rental orders. Works closely with end users, families, speech language pathologists, government agencies, private insurance companies, and educational institutions to obtain order authorization and thoroughly reviews documents for submission ensuring they meet third party payer criteria.

Responsible for managing the intake departments of Ballad Health’s durable medical equipment offices including team members in person and remotely in 4 other locations. Works together with other managers to integrate communications and procedures with all departments to streamline revenue and order processing. Track referral sources through spreadsheets from each customer service representative. Develops new strategies for improving efficiency in intake processes and billing procedures. Assist in evaluating new candidates for employment.Payroll Lead, November 2020 - March 2022

Head payroll poster and editor. Responsible for making corrections and adding manual time edits when necessary. Main poster for payments from patients and insurance providers. Answer incoming billing calls and interact with patients in person. Receive payments over the phone and in person from patients while handling cash and checks for deposits as company policy outlines. Assist with keeping deposits balanced with posted amounts on Excel. Contact insurance companies to confirm patient and payment information. Meet regularly with co-workers and management to discuss ways to improve processes related to payment posting and associated tasks. Train new employees on posting procedures. Maintain working knowledge of procedures and safety guidelines in handling medical equipment including oxygen tanks and oversized equipment.-Core Team Member, Introducing new software for entire business, July 2020 - December 2020-Team Member Advisory Group Member, 2020

Managed my own visit schedule with my patients. Assisted patients in their homes with activities of daily living. Delivered and instructed patients and their families on use of the Health Recovery Solutions Telehealth System for daily tracking of vitals and symptoms related to congestive heart failure and chronic obstructive pulmonary disease.• Home Health Advisory Board Member, January 2018 - March 2018

Assisted residents with activities of daily living. Assisted nursing, physical therapy, kitchen, and activities staff with resident care.

Worked closely with brand management team to increase fan engagement through track website, Email, social media, mobile/event marketing, and graphic design. Worked with various departments to integrate marketing communications into a uniform brand image. and integrating the message into the weekly social media and marketing calendar.