Director Information Technology Infrastructure
Tampa, Florida, United States
Responsible for overall planning, organizing, and execution of all IT functions for three call centers. Provide leadership, vision, and management to the IT department, providing support to end users for hardware, software, and peripherals. Drafts and submits budget proposals, and recommendations to yearly budget reviews. Hold departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff. Oversees the development, design, and implementation of new applications and changes to existing computer systems and software packages via SCCM. Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software. Serves as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions, Systems Operations and Maintenance. Maintain the integrity and continual operation of the IT network including the wireless and VoIP networks. Ensure the continual functioning of mission critical operations. Maintain security and privacy of the information systems, communication lines, and equipment. Develop, review, and certify all back-up and disaster recovery procedures and plans while strictly adhering to Sarbanes Oxley (SOX) and Family Educational Rights and Privacy Act (FERPA) policies.