James Young Email & Phone Number

Yakima, Wa, Us

Yakima, Wa, Us

Vancouver, Washington

Vancouver, Washington, United States

Vancouver, Washington

Seattle, Washington, United States

- Created and implemented structured process for handling cancellation requests and accounts receivable.- Developed training materials and executed multiple trainings for the 30-person sales team when we launched the New Account Retention Strategies.- Analyzed company’s database using SQL to identify areas for improvement, specifically accounts receivable.- Continuously identified the implicit and explicit concerns of accounts to find the value proposition and services that best suit their company.

Seattle, Washington, United States

- Piloted the “Hot Pass” for onboarding new accounts onto the Porch platform.Managed an average of 170 accounts, with monthly revenue of $34,000.- Created the current queue management system which increased productivity and allowed us to hit month-over-month goals for retention.- Developed training to standardize CSM team processes as we grew the team from 2 to 14 members.

Seattle, Wa

- Increased associate engagement to drive homeowner demand throughout 200+ stores.Leveraged email marketing strategies to boost competition between stores.- Developed relationships with key stakeholders in each store through weekly trainings and product updates.- Transformed weekly webinar script to showcase the positive impact of the Porch and Lowe's partnership on each store’s sales/customer satisfaction.- Trained Local Engagement Team Members on best practices for updating store associates on product updates.

Greater Seattle Area

Greater Seattle Area

Missoula, Montana Area

- Social media management: Started the Instagram account and ran our "FilmPose" contest.- Managed social media posts across several platforms (FB, Instagram, Twitter, etc.)- Set up and managed social media strategies through Hootsuite.- Collaborated on the aesthetics and functionality of the first iterations of the website.- Wrote press releases to high schools and film schools around the U.S. and Canada.- Created a contact list through an email marketing platform.

Missoula, Montana Area

Missoula, Montana Area

• Recommended website optimization to achieve client goal of increasing web presence.• Recommended collaboration with the University of Montana’s Entertainment Management Program to reach the 18-24 demographic, a targeted segment for growth.• Recommended social media optimization through Twitter, Facebook, and other inbound marketing tactics to increase website traffic.• Recommended the implementation of Tagboard and Hootsuite to control and integrate social media activities.

Missoula, Montana Area

• Acknowledge and greet customers.• Engage the customer through conversation. Determine the customer’s needs.• Provide product knowledge to customers through the features, values and benefits of each product.• Suggestively sell additional items and services that the customer may not have anticipated they will need.• Handle returns/complaints graciously and effectively.• Work with associates to achieve Store’s sales plan. Strive to achieve individual sales plan.• Actively participate in all programs and procedures that drive sales. • Treat associates, customers and vendors better than they expect.• Correctly handle all register transactions. • Ensure the store is neat, clean and organized throughout each business day.• Receive and display product shipments on store retail shelves within twenty-four hours of delivery.• Know where products are located within the store. • Be aware of current promotional items and the correct pricing. • Work with fellow associates to maintain that Asset Protection standards are met all the time.

Missoula, Montana Area

• Liaison for the Shirt Shop and our graphic design group.• Guerilla Marketing• Sold raffle tickets to support the UMEM scholarship and aid The Make a Wish Foundation.• Promoted all Fall Freeze events via Twitter and Facebook.• Put up and took down several events, including “Top of the Mic” at Sean Kelly’s.

Bachelor Of Arts (B.A.), Marketing

Activities and Societies: University of Montana Entertainment Management

Business Communications

Activities and Societies: Men's Soccer

English

Activities and Societies: Men's Soccer