James Young Email & Phone Number

Yakima, WA, US

Yakima, WA, US

Vancouver, Washington

Vancouver, Washington, United States

Vancouver, Washington

Seattle, Washington, United States

- Created and implemented structured process for handling cancellation requests and accounts receivable.- Developed training materials and executed multiple trainings for the 30-person sales team when we launched the New Account Retention Strategies.- Analyzed company’s database using SQL to identify areas for improvement, specifically accounts.

Seattle, Washington, United States

- Piloted the “Hot Pass” for onboarding new accounts onto the Porch platform.Managed an average of 170 accounts, with monthly revenue of $34,000.- Created the current queue management system which increased productivity and allowed us to hit month-over-month goals for retention.- Developed training to standardize CSM team processes as we grew the team from.

Seattle, WA

- Increased associate engagement to drive homeowner demand throughout 200+ stores.Leveraged email marketing strategies to boost competition between stores.- Developed relationships with key stakeholders in each store through weekly trainings and product updates.- Transformed weekly webinar script to showcase the positive impact of the Porch and Lowe's.

Greater Seattle Area

Greater Seattle Area

Missoula, Montana Area

- Social media management: Started the Instagram account and ran our "FilmPose" contest.- Managed social media posts across several platforms (FB, Instagram, Twitter, etc.)- Set up and managed social media strategies through Hootsuite.- Collaborated on the aesthetics and functionality of the first iterations of the website.- Wrote press releases to high.

Missoula, Montana Area

Missoula, Montana Area

• Recommended website optimization to achieve client goal of increasing web presence.
• Recommended collaboration with the University of Montana’s Entertainment Management Program to reach the 18-24 demographic, a targeted segment for growth.
• Recommended social media optimization through Twitter, Facebook, and other inbound marketing tactics to increase website traffic.
• Recommended the implementation of Tagboard and Hootsuite to control and integrate social media activities.

Missoula, Montana Area

• Acknowledge and greet customers.
• Engage the customer through conversation. Determine the customer’s needs.
• Provide product knowledge to customers through the features, values and benefits of each product.
• Suggestively sell additional items and services that the customer may not have anticipated they will need.
• Handle returns/complaints graciously and effectively.
• Work with associates to achieve Store’s sales plan. Strive to achieve individual sales plan.

Missoula, Montana Area

• Liaison for the Shirt Shop and our graphic design group.
• Guerilla Marketing
• Sold raffle tickets to support the UMEM scholarship and aid The Make a Wish Foundation.
• Promoted all Fall Freeze events via Twitter and Facebook.
• Put up and took down several events, including “Top of the Mic” at Sean Kelly’s.

Bachelor Of Arts (B.A.), Marketing

Activities and Societies: University of Montana Entertainment Management

Business Communications

Activities and Societies: Men's Soccer

English

Activities and Societies: Men's Soccer