Matthew Jackson Email & Phone Number

Kenilworth, New Jersey, United States

Union, New Jersey, United States

- Performed the troubleshooting, diagnosis, and resolution of hardware failure issues on Apple and Samsung devices.- Led the delivery of top-quality Android and iOS software support to achieve the timely and effective resolution of issues.- Achieved substantial success by contributing to the top district in the nation in volume and top district in the region in percentage to goal over the duration of employment.- Clearly and effectively communicated with personnel to obtain an understanding of technical issues and problems.- Furnished training, coaching, and mentoring to end users on effectively utilizing software to perform various tasks.

New Jersey, United States

• Provide customer service while on register or while stocking shelves.• Operate Cash Register• Operate manual/electric lifting tools• Pack out stock in accordance to item location and planograms.

New Jersey, United States

• Prepares, stages, and delivers customer orders.• Provides in person and phone customer service for online orders.• Trains other Order Fulfillment Associates.• Maintains online order system by making sure orders statuses are still current, item locations are up to date and that the item is still in servicable condition in multiple areas of responsibility.• Supports Front end/service desk associates• Supports lot associate in maintaining a clean parking lot.• Supports other departments in everyday operations.• Operates a cash register.• Highest OFA performance metrics in the department. (Speed, Accuracy)• Employee of the month November 2020• 8 job place recognition awards• Started as a temp, moved to a full time position within 1 year of employment.

New Jersey, United States

- Orchestrated all elements of the installation and troubleshooting of vehicle, person, and desk mounted. - HARRIS RF/HF/Satellite communication systems.- Oversaw the installation, troubleshooting, and configuration of laptops, desktops, servers, and computers- Charged with operating as Force XXI Battle Command Brigade and Below (FBCB2) Unit Level Maintainer. - High-Capacity Line of Sight Shelter (HCLOS, WIN-T Inc 1/2) Operator and Maintainer- OE-254 Radio Frequency Antenna Operator and Maintainer.- Leveraged extensive expertise to serve as Operator and Maintainer for Satellite Transportable Terminal (WIN-T/Inc 1+2), - VisionPlus II (Jupiter Systems) Display Wall Processor, Joint Compatibility Release Platform, and Armored Knight vehicle communication system.- Effectively utilized, operated, and maintained a wide range of key systems and equipment, as well as performing repairs as necessary.- Carried out the creation, updating, and preparation of key reports and documents on all system maintenance.- Executed and supported a wide range of key projects in close collaboration and communication with other personnel.

New Jersey, United States

- Played a key role by leading the delivery of ProLiant/Dell Power Edge hardware break and fix services to HP Enterprise customers.- Tasked with operating as the Resident Engineer for JPMC and undertook and completed various duties and tasks.- Operated with a strong focus on delivering standard services and leveraged data from known resources to meet and exceed customer needs.- Provided first-class and exceptional service and support to customers with technical issues to achieve satisfaction.- Performed the maintenance of all technical equipment and administered preventative maintenance and repairs.- Dealt with, addressed, and resolved complex technical problems and issues for customers in a swift manner.