Systems Security Engineering supports vulnerability reporting and SIEM functionality for the teams that use these capabilities to protect Novant Health data, systems, team members and patients. Additionally, the SSE configures and administrates email security, endpoint antivirus, file integrity & policy compliance monitoring with cybersecurity analysis and engineering best practices.• Microsoft 365 Suite - Defender for Endpoint - Security Policies Mangement - Device Onboarding - Device Management - Purview - Data Loss Prevention - Sensitivity Labels - Information Barriers - Microsoft Entra Suite - Entra ID dynamic group creation - Exchange Online Protection - Security Policies Mangement - Policy filtering (Mail flow) - Quarantine and Message Trace monitoring - Intune - AV Policy Management - Device Management• Palo Alto Cortex XDR - Security Policies Mangement - Device Management• Qualys (VMDR/FIM) - Device Management - File Integrity Monitoring management• Splunk - Log source alert monitoring

The IT Security Analyst is a member of the information security team and works closely with the other members of the team to develop and implement a comprehensive information security program. This position is actively involved with the on-going development and support of the IS Security Program including: Identity Access and Management (IAM), Data Protection, Threat and Vulnerability Management, Risk Assessments, and Security Governance.• Actively involved with development and support of the Threat and Vulnerability Management, Risk Assessment and Security Governance programs.• Day-to-day owner/administrator for multiple applications within the NHRMC security program.• Managed or co-managed multiple projects to close gaps in NHRMC security posture.• Using automated reporting and asset tagging, among other changes, I was able to increase the efficiency of our McAfee instance to a point where its data set is used across multiple IT teams.• Collaborate directly with vendors to ensure applications adhere to NHRMC policies and procedures.• Provided multiple articles for our ServiceNow Knowledge base regarding standard of work for multiple applications.Current Duties (including but not limited too)• McAfee ePO - Application Owner• Cofense/PhishMe - Application Owner• SecureLink - Application Owner• Rapid7 - Administrator• Crowdstrike - Administrator• Microsoft CASB - Administrator• DeepFreeze - Application Owner• Active Directory - AdministratorDuring my transition between Support Specialist and my current Security role I re-wrote our Windows 10 computer and user group policies to allow for a better overall user experience for both single user and generic user accounts. This allowed for more efficient progress to be made during the transition to Windows 10 as well as creating a pathway for easier remote work for the IS Support Specialist team.

"Ownership, Teamwork, Communication, Compassion""The IS Support Specialist is responsible for answering work orders related to Information Technology from the end-users. This position troubleshoots hardware, software and the corresponding configurations. This position helps users learn specific functions using their Information Technology."Directly responsible for resolving technical issues for 500+ clinical and non-clinical PCs distributed between 12+ sites/departments spanning from New Hanover County to Supply, NC. This includes, troubling shooting "network systems and applications as they relate to the systems' network", maintaining working knowledge of current technology and working with vendors as appropriate to resolve end-user problems.• Provided tier 2-3 support of hardware and software for 500+ end user devices.• Provided education to users on applications and hardware usage, reducing service calls.• System administrator/lead support for select server(s).• Utilization of PxE boot environment to service and maintain IT systems.• Create knowledge base articles for software and hardware as needed.• Provide support for Active Directory, McAfee Enterprise Suite and EPIC database, among others.• Assisted with Information Services projects.Citrix - Active Directory - McAfee ePO - Deep Freeze - EPIC - Office 365 - MDT - VLAN - LWS/EPS - Windows 10 - SCCM - ServiceNow - Imprivata

Since 1988, Carolina Software, Inc. has been installing and supporting WasteWORKS solid Waste Management Software at locations across the U.S., Canada, and Puerto Rico. WasteWORKS has become the industry leader by providing a cost-effective, complete, turnkey solution for managing landfills, transfer stations, waste-to-energy facilities, MRFs, recycling facilities and rock quarries. From small, single PC installations, to major U.S. cities and counties, WasteWORKS provides a total, Windows-based package for ticketing, billing and reporting. • Providing support for Carolina Software customers via telephone, email and remote access.• Conversions of DBF data to SQL data for software upgrades.• Installing and configuring SQL Server for new and upgrading customers.• As appropriate, on-site installation and training for new and upgrading customers.• Building custom reports with SQL Report Builder and Crystal Reports.

• Unboxing, set up and installation of new computers, software and hardware across campus.• Troubleshoot and provides other technical problem resolution related to: - Desktop and laptop computers - Mobile devices - Other peripheral such as printers.• Assist with transferring files from one computer to another via network or direct connect.• Provide installation support to a wide assortment of software applications• Configure software and user preferences• Provide client support and insure clients are comfortable with new setup.

As an intern in the Information Services Department for NHRMC I have been a part of multiple projects related to ambulatory and client services. Some duties included early deployment of computers, monitors, phones, printers, etc. as well as setup and supervised support of these devices. Some projects to note have been:• Device deployment and go-live at 'NHRMC Heart Center - Outpatient Services'​• Device deployment and go-live at 'Glen Meade at Autumn Hall'​• Assisted with daily desktop support tickets for SEAHEC and NHRMC clients.• Assisted with SEAHEC network migration to NHRMC network and new device deployment.• Participated in laptop restoration and upgrade project including McAfee encryption.• Utilized Active Directory and McAfee ePO server to manage user accounts and client PC• Installed printers, fax machines to client machines from a network and locally.• Assisted with conference room laptop upgrades.• Applied LEAN strategies to department storage area.In 'free-time'​ between projects, I have worked with client service and the ambulatory team members to fulfill day-to-day services requests throughout NHRMC locations. I have spent time with multiple other IS teams including:• Database and Interface• Systems Infrastructure• Network InfrastructureI have been a part of numerous other projects including but not limited to:• Development of service catalog webpage• Creation of building cost estimator• HomeHealth laptop upgrade and restoration• VOIP phone upgrade• 'Rover' inventory project