Mark L. Email & Phone Number

Fairfax, Virginia, United States

• Ensure center's records management compliance with NARA policies.• Work with elected officials to ensure all updates and mandates are successfully implemented • Work within contract to maintain cost budget to keep costs within parameters and customer satisfaction high• Create and participate in annual center training material• Assist agency in rolling out software to include but not limited to troubleshooting including screen share sessions, remote software installations, and total computer configurations. • Ensure business focus is maintained by proactively scheduling consultations, drafting training documents, and conducting quarterly improvements• Maintain a strong customer focus to ensure satisfaction and continued business

Rockville, Md

● Consult with Federal government client (FDA-CVM) to understand requirements as they related to requested technical documents.● Collaborate with developers to reverse engineer client requests and write documents that detail functionalities of web applications, in layman’s terms.● Conducted weekly meetings with both the client and SMEs to understand process and desired product.● Cultivated a positive relationship with Federal government client, leading to the development of new business.

Fairfax, Virginia, United States

● Collaborated with other members of the company to develop a uniform branding for a company that would produce many varied media-based projects.● Performed analysis of business processes and recommended solutions and methods of improvement to members of the company.● Developed network framework and workflows to process large project files as well as designed an online repository to house media that allows for continuous access. ● Conducted analysis of company’s current web presence and evaluated future needs to create a rough road map of next generation development● Represented the company on many occasions when working with clients to ensure the development of ongoing and flourishing connections are associated with the high-end quality projects and overall brand.

● Collect and review requirements to understand Federal government client goals and ensure client requests align.● Perform analysis of business processes and recommend solutions to client and members of the community.● Conduct software analysis and testing over several software including, but not limited to, SharePoint Online and proprietary records repositories.● Troubleshoot technical and operational issues reported by the end-users● Develop automated systems for the records management community● Meet and conduct consultations including two monthly meets with the entire community

Fairfax, Virginia, United States

Oklahoma University (Main Client) (Remote)• 3rd person game built in Unity game engine and delivered via WebGL• Performed work for local team with a long distance supervisor• Maintained constant, timely communication with long distance supervisor and colleagues using various mediums to ensure work is delivered to client’s highest standard. • Established self-motivation methods, including goal-setting, to ensure that artwork is innovative and creative while adhering to set deadlines. • Continuing my education of technical advances beyond degree course work to ensure quality work for my clientsPast Clients• Participated in the development of web-based software designed for educational facilities. • Submitted artwork commissioned from applicant for publishing on a book cover. • Prepared drafts for various 2D logos for both companies as well as recreational hobbyist’s organizations

Fairfax, Virginia

• Lead a team of employees from startup of new contract• Created work flows to ensure work was both educated to employees and done so based on a deliverable time line for the customer• Worked directly with the FDA to ensure the deliverable met the needs sought after• Worked at maintaining education and work as aspects for the contract changed based on needs, sometimes with information changing daily

Fairfax, Va

• Cooperates with government agencies to update, maintain, and follow up on multiple department-specific databases. • Prepares legal documents to be mailed to various retailers• Generates, implements, and verifies with each of the legal documents mailed out using UPS and USPS software. • Quickly learned to use various new programs and software to enter data quickly and accurately.

Fairfax, Virginia

• Cooperates with government agencies to update, maintain, and follow up on multiple department-specific databases. • Prepares legal documents to be mailed to various retailers, including the use of UPS and USPS software. • Quickly learned to use various new programs and software to enter data quickly and accurately. • This contract was bought out by Zimmerman Associates and thus my employment moved under BarnAllen's management.

Woodbridge, Virginia

• Excelled at selling a broad range of products and services at an industry-leading establishment, including customer contracts and warranties• Delivered an exceptional experience to all customers. • Developed, maintained and communicated a strong, updated knowledge of wireless products, accessories, pricing plans and service features. • Achieved and exceeded personal sales goals by implementing new and fresh ideas.

Sioux Falls, Sd; Kansas City, Mo; Manassas, Va

• Established methods and best practices to meet and exceed sales quotas while also ensuring that all store proceedings, including sales and inventive solutions, met the code of ethics set forth by the company.• Ensured loyalty in all customer interactions adhering to all company standards.• Designed, developed, launched and maintained an improved training program for new hires.• Resolved customer issues and complaints.• Mentored new associates from multiple locations. • Generated action plans and implemented innovative ways to ensure employees stay motivated to succeed at all levels of organization within the store. • Influenced growth of employee sales through coaching. • Clearly communicated business information to team from supervisors and corporate directors to ensure quality execution of company vision.

Phoenix, Arizona Area

• Worked in a call center environment • Adapted to new processes and information quickly, while adhering to company standards.• Worked with evolving set of challenges which meant fluctuating paces, levels of stress, and information received. • Effectively managed time with fluctuating volume of calls received. • Managed personal workload while still accepting responsibility for tasks.

Mesa, Az

• Created 3D assets for No Insurance Club advertising videos.• Modeled hard surface/organic models, textured, and rigged assets for work in commercials and web advertisements.• Filled 3D environments with assets and created camera moves for use online.

• The main responsibility was to maintain, clean, and troubleshoot equipment for use in the construction of hard drive components. • We also had to ensure that the products we were creating met the specifications of the customer.• The "customer" was a wide range of top selling hard drive manufacturing companies, i.e: Western Digital, Toshiba, and Seagate.