Mark Stevenson Email & Phone Number

Columbia, Maryland

Elkridge, Maryland

As Vice President of operations I design, implement and monitor all corporate systems: accounting, medical records, business contracts, logistics, human resources, public relations including web presence, MIS, marketing, communications, and customer service. Accomplishments:• Reduced operating expenses by 15% while increasing quality of customer service and overall client experience as indicated by client satisfaction index.• Standardized and documented office systems to upgrade the quality of services provided while decreasing operational costs.• Administers human resources, and medical records to HIPAA standards.• Represents corporation in business recruitment, business relationships, marketing programs, and website presence.

Elkridge, Maryland

The Geek squad presented me with an excellent opportunity to diagnose, repair and sell PCs and Macs in a fast paced high volume environment. Designated as the “go to guy” for deescalating situations with angry and irate customers.Accomplishments:• Awarded MVP in computer sales March 2010.• Acknowledged three times for superior customer service by achieving 100% rating on customer satisfaction index.• Demonstrated proficiency in troubleshooting PC and Mac hardware, software, peripherals, operating systems, and Internet systems.• Presented strong research and problem-solving techniques; explained difficult technical issues to customers in a user friendly easily understandable manner.

Houston, Texas Area

As a firedog team PC technician and Circuit City salesman I developed lasting relationships with customers who were frustrated with their computers and desperate for efficient technological solutions. Accomplishments:• Provided reliable, professional service, support, and diagnostics to customers with new and used computers.• Delivered in house and in store integration of digital media, computers, peripherals, home networks, and IP-based product assessment.

Baltimore, Maryland Area

Managed 300 + unit property portfolio consisting of single family homes row homes and multifamily units throughout Baltimore City and Baltimore county.Accomplishments:• Oversaw all operational functions; supervised up to 15 employees to include maintenance, administrative and sales staff.• Conceptualized and implemented local area network and database driven system to collect and manage data for all office systems and generate variance and status reports.• Acknowledged three times for superior customer service by achieving 100% rating on customer satisfaction index.• Represented corporation in contract negotiations, supervised and enforced contracts with contractors.

Fairfax, Virginia

Senior project manager effectively tasked with small to large ($100k+) Internet development projects from conception to implementation, to include server setup, domain and IP allocation, and system analysis. Supervised up to 12 developers.Accomplishments:• Awarded employee of the month within corporate office.• Produced custom designed graphics utilizing Photoshop and Illustrator.• Provided mission critical technology training to clients and staff.• Administered servers and migrated websites across multiple platforms.• Designed and implemented database driven content delivery system to store and deliver content for over 300 static webpages across multiple websites utilizing ASP, SQL, and content mgmt. systems.

Silver Spring, Maryland

Managed portfolio of 500+ Class A, Section 8, and tax credit units in the Silver Spring area. Facilitated control of portfolio through budgeting, marketing, variance reporting, and capital improvement planning and implementation.Accomplishments:• Supervised, evaluated and trained 15+ staff across five properties to include resident managers, maintenance, contractors and leasing staff.• Conducted weekly property inspections and enforced apartment turnover quality control.• Conducted market research and projected and presented pro-formas to obtain new management contracts. Education & Training

Education record

Information Systems Management