Michael Mathews Email & Phone Number

Winter Springs, Fl, Us

Maitland, Fl

Flip.to is a brand advocate platform for hotels that turns their guests into engaged advocates to boost brand awareness and inspire travel through authentic guest experiences. Launched in 2010, Flip.to is a platform designed to reach travelers around the world in a natural, trusted way and have a significant, measurable impact on a hotel's bottom line.

Casselberry, Florida

As I focus on my Hospitality Career, I am "re-focusing" my photography ambitions to simply the shooting and editing world. One Day I expect to maintain a future photography "business", but with driving all of my attention in Hospitality, I look forward to a relaxing shoot here and there for family and friends. I have all this gear - might as well keep using it! Photography Services included but not limited to: Weddings, Portraits, Cars, Landscapes, Pets, Commercial, and Events (Parties,Golf Tournaments, etc.). Photos can still be found via michael-mathews.com or michael-mathews.smugmug.com. Enjoy!

Orlando, Florida Area

Managed under Sage HospitalityResponsible for forecasting occupancy trends and associate room rates for best optimized revenue. Report previous trends to Senior Management to create budget forecasts for next year. Work with sales and accounting to establish various promotions and advertising efforts to drive room nights and exceed revenue goals. Build and manage rate codes, promo codes, and property codes in Opera Database PMS. Maintain booking interfaces. Manage Vacation package accounts for SeaWorld and Universal Orlando as well as manage Military ITT accounts.

Wedding, Portrait, and Commercial Photography

Orlando, Florida Area

Train new staff on database operations and Hyatt Service Standards. Maintain Back-office operations for 800 room property; routing, direct bill, correct rates, billing corrections/adjustments, VIP arrivals, and credit checks. Assist front desk team with Check-ins and Check-outs as necessary

Invite, Inspire, Intrigue...Provide quality customer service via relationship building upon check-in. Enroll "Priority Club" Loyalty Rewards Memberships. Manage VIP Guests to meet needs and exceed expectations. Establish connection with guests and local vendors to ensure guests satisfaction and increase retention. Meet and exceed enrollment goals in IHG's Loyalty Rewards program; Priority Club. Manage Reservation and PC Reports. Provide workable solutions with any guests' complaints. Report concerns and complaints for operational success. To Inspire guests and staff based on IHG Core Values. Knowledge of Fibinocci Code based structures and features.{A Haiku for you}Customer ServiceBuilding Strong RelationshipsGuest Satisfaction

Online Member and Staff Communications, Membership Renewal Management, Membership Sales and Retention, Prospect Tracking, Outside Promotions/Sales, Database Management, Budget Analysis, Member Services and Resolutions to disputes, Member to Member Concierge Services, Coordinate Events and Festivals, Monthly Publication via e-communications.

Maintain rental skate inventory and database. Ensure quality of skate and guest operations. Provide unmatched quality service to guests. Ability to work as a team player with individual leadership initiative.

Assist Trainers with developing database training manuals. Apply customer service knowledge to training materials and instruction. Provide role play leadership and coaching. Maintain 5 star level customer service on in-bound call floor. Manage owner reservations, payments, disputes, and product quality/buy-in.

customer service, product sales, cash management, event promotions, merchandise sales. inventory tracking and reports, skate sharpening, product displays, skate repair, equipment repair