Paul Duncan Email & Phone Number

Highly experienced professional in the global high-tech industry, specializing in the telecommunications field. A proven track record of delivering logical call flow applications with the customers’ experience in mind. Monitor and resolve platform issues as they occur to reduce the impact to the organization and customers. Experience in working with global teams to assess their needs and tailor applications to each country. Participant in several acquisitions and divestitures at different levels. Strong ability to build solid and productive relationships with vendors.• Extensive experience working with global team members• Development and testing of global redundancy in platform and applications• Think and act at a strategic level yet can dive into tactical issues to get the job done• Monitor and tracking of infrastructure health and performance• Acquired respect of the Global Technical Support team resulting in becoming a trusted member of their team• Responsible for vendor relations with all Domestic carriers and Contact Center Platform• IT change control team reviewing all changes to access impact to the overall infrastructure.• Coordination of global dial plan and all DID|DOD numbers• Experience dealing with India telephony regulations• Project management• Change control management• Customer Support and Help Desk• Developed and presented Training Classes• Microsoft Office proficient• Budgeting and Analysis