Leroy Morris Email & Phone Number

United Kingdom

My primary role involves providing leadership for the Microsoft UC Specialist Group.I also provide 3rd line technical support as well as being the focal point for customer escalations.Additional duties involve developing the team by setting SMART objectives and driving changes to provide the highest level of customer satisfaction, whilst supporting UC Support manager.

Currently a UC Microsoft Support Specialist at Daisy Corporate ServicesMy role involves providing Support, development, design and deployment of Teams, SfB and Lync to customers and internal departments when required.

I am currently an applications support specialist at Daisy Corporate ServicesDaisy Corporate Services, which is part of the wider Daisy Group Ltd., provides complete end-to-end business technology and communications managed services capability, allowing businesses to consolidate their suppliers within the IT and telecoms space.We are dedicated to serving the needs of medium-sized businesses, delivering secure, reliable, flexible and customisable solutions and services, with enterprise-class customer support.As part of my role, I am responsible for resolving 3rd line CTI application escalations, providing support to field and office based engineers, dealing with customer enquiries and assisting other internal departments when required.You can learn more about Daisy Corporate Services by visiting our LinkedIn page: https://www.linkedin.com/company/daisy-corporate-services or by clicking the link to our website below.

A primary role dealing with 3rd line CTI application escalations.Additional duties involved providing support to field and office based engineers, dealing with customer enquiries and assisting other internal departments when required.

Carrying out onsite installations and support of new application products.Mentoring and training of colleagues.Dealing with management escalations of application issues.

Attending customer sites to diagnose and rectify voice communication issues on the Ericsson MD110.

Servicing and maintenance of P.A.B.X telephone systems.

Assembling,testing and re-calibration of radiation test equipment.

Part of a team involved in the testing and calibration of a varied range of radio equipment.