Mark Nelson Email & Phone Number

United States

Olathe, Kansas

New Century, Ks

• Responsible for all client communications, conflict resolution and compliance on client deliverables and revenue.• Provide project & logistical quotations.• Knowledgeable of all manufacturing equipment outputs and capabilities.• Ability to work with all departments to ensure information gets through the proper channels to ensure product is delivered per customer expectations.• Proven to meet deadlines, handle multiple projects and work independently in fast paced environment.• Strong internal customer service skills; ability to respond in a prompt & efficient manner.

Kansas City, Missouri

• Managed multiple high revenue generating accounts across all B2B platforms. • Communicated directly with the client through face-to-face meetings, phone calls and emails.• Developed and maintained well-coordinated internal relationships with key decision makers within the organization.• Responsible for all client communications, conflict resolution and compliance on client deliverables and revenue.• Reviewed all major objectives to ensure quality standards and client expectations are met and/or exceeded.• Communicated with all platforms of the company (rollout, kitting, production, and accounting) to ensure that projects were delivered complete and on time.• Understood company capabilities and services, and effectively communicated all offerings to the client.• Demonstrated strong hands-on experience with a variety of basic computer programs; internet research tools and project management tools.• Demonstrated business aptitude in understanding margin and profit calculations.• Proven ability to meet deadlines, juggle multiple projects and work independently in a fast-paced environment.

Overland Park, Ks

• Demonstrated and trained internet and sales managers at dealerships/dealership groups on how to utilize and use Motosnap software through a series of WebEx presentations and conference calls.• Assisted in configuring software to best suit dealership practices by becoming cognizant of dealers’ needs and building relationships with dealership personnel.• Setup state taxes and lease taxes, vehicle accessories, contracts, processing and document fees, government and licensing fees, lending and leasing sources.• Built relationships with dealership managers and ensured that they were adapting to new software procedures.• Verified with dealerships that data imports from existing CRM, such as vehicle inventory, customer data, sold data, user logins are transferred over accurately and populating correctly in VinSolutions CRM.• Mapped, programmed and tested custom forms using Adobe LiveCycle Designer.• Demonstrated how dealers can configure software for automated custom reporting such as ROI for Lead Sources.• Engaged other departments in ensuring deadlines are met and arising issues are corrected prior to on-site training date, creative, implementation, development, etc.

Lenexa, Ks

• Supervised the lifecycle of clients’ marketing collateral from idea to creative conception to fulfillment and delivery.• Managed “Online Tool,” taking care of inventory, products listed, photographs, etc., an interactive market place to promote and sell our client’s products.• Corresponded with all company departments (IT, Sales, Graphic Design, Productions, Purchasing, and Accounts Receivable).• Researched and sourced product domestically and internationally and developed logistics for transporting product to warehouse inventory.• Managed clients’ inventory levels with an emphasis on lead times and conserving client budgets while at same time maintaining adequate stock levels.• Advised client’s marketing vice presidents and managers regarding best courses of action; played key roles in client relations.• Tracked costs and expenses and provided invoices to accounts receivable.• Represented company at C.H.A.R.T. Convention (Council of Hotel and Restaurant Training).• Often traveled domestically and occasionally internationally to facilitate client needs.• Major projects included managing the launch of a new magazine, international travel to a client conference, promoting sales and building client relationships.• Trained new Account Managers.

Overland Park, Ks

• Assisted clients with online customization of direct mail flyers, including the conducting of training and troubleshooting technical issues.• Performed telemarketing functions such as polling client through satisfaction surveys.• Maintained client marketing database and ensured integrity of its data.

Marketing

Liberal Arts, Marketing

Fire Science, Fire Fighter I/Ii, First Responder, Hazmat