Morgan Robinson Email & Phone Number

Wilmington, Nc, Us

• Lead daily stand-up, manage Jira board, Planning, Review, and Retrospective for the Windows 10 upgrade project.• Managing and updating team’s Service Now tickets as well as helping to create custom ServiceNow reports.• Coordinates with key stakeholder to schedule, maintain relationships, and communicate updates.• Validating scans of assets and tracking down powered off devices.

Baltimore, Maryland Area

Barrick Gold• Perform analysis of business issues and provide solution recommendations. • Work with business users and IT project team to identify issues and opportunities.• Define requirements for application development ensuring business needs are met.• Communicate project status and escalate issues as needed.

Alpharetta, Ga

Training on-site the admin, superusers, and end users on the software and hardware of the implementation on sites ranging from 15 to 60 usersCreation, maintenance and control of project documentation, including the production of project status reports, schedules, and training presentationsBeta test software, creating test scripts, and help with the software development (WMS middleware, SQL, integrating with host ERP) from the perspective of an end user

Alpharetta, Ga

Inventory and warehouse management with the shipping and receiving of partsRepresented for both large and medium accounts in the quoting and processing of ordersProgressing my learning through EPEC training (Electrical Products Education Course) to be better versed in the understanding of the application of our productsLarge scale quoting and product crosses for Assembled Solutions teamMaintaining call center for credit card orders and potential new clients

Orlando, Florida Area

Maintained safety standards while assisting guest in the parksProvided customer service to guests with questions or issuesParticipated in Disney University classes that focused on Customer Service and Human ResourcesWorked at all 4 parks, both water parks, and the ESPN Zone

Atlanta, Ga

Performed maintenance on 40 projectors and sound systems Problem solved for professors daily troubleshooting issuesAssisted in making a more efficient Audio-Visual System through being a liaison between the end user and programmers

Atlanta, Ga

Give Webinars on topics of, Mail and Calendars, Docs and Drive, and Administrative help to Google Apps end usersTook ownership of individual projects and scheduled my own webinars Learn and adapted to new Google updates and technologies