Michelle Poole Email & Phone Number

Newport Beach, California, United States

• Built and managed a portfolio of 300+ client websites, collaborating with cross-functional and international teams to deliver tailored solutions that met each organization's unique needs and requirements
• Created and maintained comprehensive templates and style guides for internal use, establishing consistency across projects and reducing development time by 20%, ultimately improving team efficiency and scalability
• Redesigned the donation process for a SaaS fundraising platform, implementing user-centric UI/UX improvements that resulted in a 30% increase in donations
• Implemented industry best practices and coding standards to maintain clean, modular, and reusable code, reducing development time and facilitating easier maintenance and updates
• Leveraged strong interpersonal skills to effectively communicate and collaborate with cross-functional teams, streamlining design, development, and testing processes to achieve project goals
• Continuously expanded knowledge of emerging technologies and programming languages through self-study and professional development, staying up-to-date with industry trends and best practices

Costa Mesa, California, United States

• Developed a deep knowledge of Philz's unique coffee blends and brewing methods, providing expert recommendations and education to customers, resulting in a 12% increase in upsells and positive feedback
• Demonstrated strong multitasking and organizational skills by efficiently managing multiple orders, maintaining a clean workspace, and ensuring accurate cash handling during peak hours
• Consistently delivered exceptional customer service in a high-volume environment, serving an average of 200+ customers per shift and maintaining a 95%+ customer satisfaction rating
• Showed initiative by proactively restocking supplies, managing inventory, and communicating with supervisors to prevent shortages and minimize waste

Anaheim, California, United States

• Effectively managed store operations as a keyholder and lead closer, ensuring smooth opening and closing procedures, completion of daily duties, and maintaining a clean, well-organized environment
• Oversaw and directed team members during peak hours, optimizing workflow and delegation of tasks, resulting in reduced wait times and increased customer satisfaction
• Developed and maintained strong relationships with regular customers, leveraging knowledge of their preferences to provide personalized recommendations and upsell effectively, resulting in increased sales and customer.
• Implemented a thorough inventory management system, including temperature logs and checks and balances of store safe, leading to improved accuracy, reduced waste, and better cost control

Costa Mesa, California, United States

• Played a key role in the successful opening of The Crack Shack's Costa Mesa location, contributing to the establishment's popularity and positive reputation from day one
• Provided exceptional customer service and education about the unique craft cocktails and ingredients, leading to a 20% increase in repeat customers and positive online reviews
• Trained and mentored new bar staff on craft cocktail techniques, house-made ingredients, and The Crack Shack's unique brand identity, ensuring a consistently high-quality customer experience

Fullerton, California, United States

• Consistently exceeded sales targets through expert upselling techniques and personalized customer service, contributing to a 10% increase in overall bar revenue
• Assumed additional responsibilities as a shift leader, effectively managing a team of 5+ staff members and ensuring smooth operations during peak hours
• Collaborated with the management team to optimize bar layout and workflow, increasing service speed and improving customer satisfaction scores by 15%