Michelle Poole Email & Phone Number

Newport Beach, California, United States

• Built and managed a portfolio of 300+ client websites, collaborating with cross-functional and international teams to deliver tailored solutions that met each organization's unique needs and requirements• Created and maintained comprehensive templates and style guides for internal use, establishing consistency across projects and reducing development time by 20%, ultimately improving team efficiency and scalability• Redesigned the donation process for a SaaS fundraising platform, implementing user-centric UI/UX improvements that resulted in a 30% increase in donations• Implemented industry best practices and coding standards to maintain clean, modular, and reusable code, reducing development time and facilitating easier maintenance and updates• Leveraged strong interpersonal skills to effectively communicate and collaborate with cross-functional teams, streamlining design, development, and testing processes to achieve project goals• Continuously expanded knowledge of emerging technologies and programming languages through self-study and professional development, staying up-to-date with industry trends and best practices

Costa Mesa, California, United States

• Developed a deep knowledge of Philz's unique coffee blends and brewing methods, providing expert recommendations and education to customers, resulting in a 12% increase in upsells and positive feedback• Demonstrated strong multitasking and organizational skills by efficiently managing multiple orders, maintaining a clean workspace, and ensuring accurate cash handling during peak hours• Consistently delivered exceptional customer service in a high-volume environment, serving an average of 200+ customers per shift and maintaining a 95%+ customer satisfaction rating• Showed initiative by proactively restocking supplies, managing inventory, and communicating with supervisors to prevent shortages and minimize waste

Anaheim, California, United States

• Effectively managed store operations as a keyholder and lead closer, ensuring smooth opening and closing procedures, completion of daily duties, and maintaining a clean, well-organized environment• Oversaw and directed team members during peak hours, optimizing workflow and delegation of tasks, resulting in reduced wait times and increased customer satisfaction• Developed and maintained strong relationships with regular customers, leveraging knowledge of their preferences to provide personalized recommendations and upsell effectively, resulting in increased sales and customer loyalty• Implemented a thorough inventory management system, including temperature logs and checks and balances of store safe, leading to improved accuracy, reduced waste, and better cost control

Costa Mesa, California, United States

• Played a key role in the successful opening of The Crack Shack's Costa Mesa location, contributing to the establishment's popularity and positive reputation from day one• Provided exceptional customer service and education about the unique craft cocktails and ingredients, leading to a 20% increase in repeat customers and positive online reviews• Trained and mentored new bar staff on craft cocktail techniques, house-made ingredients, and The Crack Shack's unique brand identity, ensuring a consistently high-quality customer experience

Fullerton, California, United States

• Consistently exceeded sales targets through expert upselling techniques and personalized customer service, contributing to a 10% increase in overall bar revenue• Assumed additional responsibilities as a shift leader, effectively managing a team of 5+ staff members and ensuring smooth operations during peak hours• Collaborated with the management team to optimize bar layout and workflow, increasing service speed and improving customer satisfaction scores by 15%