Highly accomplished and reliable Customer Service professional with extensive experience in the Telecom and Digital sectors. Demonstrated success in delivering top-tier performance, specializing in second-line IT support, troubleshooting, and retention services. Expert in managing complex and recurring complaint resolutions, with a proven ability to diagnose hardware and software issues, provide effective first and Second - line resolutions, and escalate more complex problems when required. Known for delivering high-quality customer support to a diverse range of commercial, social, and private clients. Possesses strong communication skills, adept at translating technical issues into clear, non-technical language for both colleagues and customers. Consistently meets and exceeds targets, while maintaining a customer-focused approach.