Responsible for testing wireless performance for multiple carriers in various cities ▪ Maintained inventory and maintenance of assigned equipment ▪ Accurately recorded daily tasks, activities and anomalies ▪ Booked transportation and lodging as it was related to my individual assignments ▪ Configured mobile phones and prepared mobile phone kits for data collection ▪ Performed other duties as required

Answered incoming calls and directed callers to appropriate staff ▪ Greeted visitors ▪ Assisted Scheduling with incoming deposition phone calls by taking down and emailing all pertinent information to the Scheduling Coordinator ▪ Assisted Scheduling with entering notices into Reporter Base (RB) software for upcoming depositions ▪ Assisted Production by scanning exhibits into the system ▪ Verified UPS invoicing and uploaded approved invoices ▪ Set up and broke down the conference rooms for in-house depositions ▪ Entered new W-9’s into RB software and QuickBooks ▪ Entered new Process Service jobs into RB software and QuickBooks ▪ Provided Process Service pricing to clients as needed ▪ Drafted Subpoenas, Returns of Service, Affidavits for Substituted Service and Non-Service Returns as needed ▪ Monitored all open Process Serving jobs ▪ Provided clients updates on the progress of service via email and phone calls ▪ Closed out and turned in all completed Process Serving jobs in RB software ▪ Located qualified Process Servers nationwide for service outside of Waco, Texas ▪ Maintained Process Server database ensuring cost of service, qualifications, location and license remained up to date ▪ Sent couriers to the District, County and JP courthouses to have documents file marked and to pick up any new Process Serving documents ▪ Conducted collections on any past due invoices

Answered incoming calls and directed callers to appropriate staff ▪ Greeted guests and potential students ▪ Entered new student information into company database ▪ Assisted with setup for new student orientation ▪ Received incoming mail and packages

Answered incoming calls and directed callers to appropriate staff ▪ Handled petty cash and balanced drawer daily ▪ Provided balanced daily cash and credit card reports to AR ▪ Streamlined and maintained filing system ▪ Filed daily will call and delivery tickets ▪ Provided POD’s on request ▪ Tracked daily comings and goings of office staff including lunches and vacations ▪ Assisted Projects with TSO submittals ▪ Sorted incoming mail ▪ Processed outgoing mail ▪ Monitored office supplies and reordered as necessary ▪ Placed service calls and supply orders for office equipment ▪ Assisted on various miscellaneous projects for upper management ▪ Oversaw luncheon sign-up sheets ▪ Ordered lunches as requested ▪ Assisted IT with ShoreTel directory & copier email directory ▪ Composed training manual of receptionist duties for the Denver branch ▪ Assisted Marketing with proofing and revising various promotional materials ▪ Provided training as needed

Answered incoming calls from technicians and customers ▪ Opened/closed/updated service calls for ATMs ▪ Monitored email requests & updates from technicians and customers ▪ Provided customer care through Escalations ▪ Provided back-up support to the call center when performing off the phone duties ▪ Created activation, shelving, audit and employee keys for MAS locks ▪ Provided troubleshooting support for MAS, S&G and spin dial locks ▪ Activated MAS and S&G locks ▪ Worked with locksmiths nationwide for ATM drillings ▪ Shipped parts as needed ▪ Worked in New York on a two month conversion ▪ Provided after-hours lock support ▪ Maintained databases for both S&G and Bank mode locks and users ▪ Provided DES keys for ATMs as needed

Greeted customers ▪ Assisted customers in locating product ▪ Rang up customer purchases ▪ Special ordered items for customers not in stock in store ▪ Restocked product as necessary ▪ Assisted in store-wide inventory for our store and other local stores ▪ Opened / closed store including balancing the cash registers and preparing the next day’s deposit

Updated computerized inventory when warehouse received material ▪ Provided customer service, answered incoming customer calls and processed faxed orders ▪ Handled petty cash ▪ Processed payments for COD customers ▪ Maintained filing system

Ordered material from various manufacturers and other distributors ▪ Tracked progress of orders scheduled to arrive ▪ Updated computerized inventory when warehouse received material ▪ Completed data entry, including adjusting forecasted ETA's for incoming material ▪ Provided customer service, answered incoming customer calls and processing faxed orders ▪ Maintained filing system