Lead a high-performance IT team delivering strategic value to global Sales and Sales Operations through innovative low-code solutions, custom applications, and advanced data analytics. Expertise includes:• Salesforce CRM and CRM Analytics implementation and optimization• Custom Java application development and microservices architecture• Data integration and ETL processes (Jitterbit, Ab Initio)• Agile methodologies (Scaled Agile Framework)Manage diverse roles including Release Train Engineer, Scrum Masters, Salesforce Architects, Developers (Salesforce, ETL, and Java) and Project Managers.Drive digital transformation initiatives that enhance sales effectiveness, streamline operations, and provide actionable insights for decision-making. Oversee the development of custom Java applications and microservices that seamlessly integrate with Salesforce, further extending the platform's capabilities and business value.Lead the Salesforce Center of Excellence (COE), driving strategic implementation and optimization of Salesforce solutions across FedEx. Responsible for establishing best practices, ensuring platform governance, and maximizing ROI on Salesforce investments.

Agile leader, coach and change agent in the FedEx Automation organization charged with transforming how we go to market with our high volume shipping applications. Breaking down barriers, silos and old ways of thinking to move from a waterfall software development methodology to more modern methodologies via the use of the Scaled Agile Framework (SAFe) and having an agile mindset.

Part of the Agile transformation where our IT partners migrated from FedEx's waterfall SDLC. Roles included Product Owner and Product Manager. Duties included helping our Sales Operations team see us and IT as "one big team".Other duties included:* SME and consultant for all things related to Sales structure and how changes to the global FedEx Sales organizations affects customer segmentation, territory structures/definition and customer facing changes.* Several ad hoc analyses using SQL, Python, SAS, PHP to make decisions, prototypes, and reports.* Work with areas such as sales compensation, sales reporting, and sales education on understanding our complex costumer definition and how customers get aligned to Sales professionals.

Duties include: communicate overall Renewal program information to teams, initial point of contact for issues that require escalation, facilitate workshops and SME meetings, and help ensure teams are staying on schedule for activities and deliverables.