Tom Peters Email & Phone Number

Middletown, De, Us

Delaware, United States

Served as a member of the executive leadership team to achieve excellence and ensure the company’s commitment to values in all aspects of business operations, talent development, and human resources. Spearheaded the development of a company-wide operating structure to position the organization for future growth and sustainability. Optimized the people operations team to enhance the employee experience while ensuring adherence to human resources best practices.• Managed the P & L for a $5.5 million budget through streamlining company assets to save the company over $1million in redundant and unnecessary costs.• Designed & implemented a comprehensive employee compensation & career progression program to enhance retention and reduce employee turnover by 32%.• Enhanced the company’s performance development program through the introduction of continuous learning initiatives such as LinkedIn Learning at a 67% adoption rate to align employee growth to business objectives.• Directed the creation of data security processes to drive policy adoption to ensure optimal protection of company equipment and sensitive client information.

Delaware, United States

•Designed and developed a company-wide learning & development strategy, including mandatory compliance and cybersecurity awareness training program for a third-party administrator (TPA) with a distributed workforce of 1,300 employees, leading to a 20% reduction in user-induced cybersecurity incidents. •Created a 4-month manager training & and year-long servant leadership academy for managers and supervisors, resulting in the establishment of 5 value statements and a 30% decrease in employee complaints in the HR inbox.•Established a Licensed-to-Operate graduated training program for our Member Services departments to reduce new hire attrition by 44% through a 15% increase in new-hire QA scores.•Provided coaching to executives and managers to help scale operations and improve employee relations.

Ann Arbor, Michigan, United States

- Lead the implementation of a Learning Management System for Customer & Employee learning.- Created Learning Governance Framework for optimal utilization of the Censys Learning Ecosystem.- Manage and grow the customer learning program.- Develop an online customer onboarding program to reduce the customer time-to-value for Censys products.- Transform ILT and product documentation into eLearning experiences.- Develop learning paths and work with Customer Success teams to transform the customer onboarding experience.

Clearwater, Florida, United States

• Oversee the creation and localization of cutting-edge new-school cybersecurity awareness and compliance training products for KnowBe4 customers in over 40 countries and 36 languages.• Implement processes & and procedures for the efficient development of storyboards, posters, and all training content, leading to a 33% reduction in QA rounds and the release of over 200 pieces of content per quarter.• Lead a team of HTML / CSS front-end developers that make games assessments and self-paced eLearning with an average end–user rating of 4.7 out of 5.• Revise formal assessments to measure the security awareness proficiency & security culture of KnowBe4 clients.

Newark, De

• Create the digital learning strategy for executive, management, and high-potential leadership development programs for a global financial services firm.• Serve as a liaison between design, content development, and technology teams to ensure effective uses of instructional technologies to modernize learning & development programs for over 40,000 leaders worldwide.• Implement blended learning modules, personalized learning paths, and continuous development of online resources to address global organizational needs.

Kennett Square, Pa

• Created innovative, self-paced learning solutions to enhance knowledge transfer, retention, and on-the-job skill application, introducing Western methods of Occupational & Physical Therapy to over 7,500 customers in China and Indonesia.• Established project management processes and procedures for Educational Services and Curriculum Design Departments to reduce the time to development and speed to market by 21%.• Developed and managed operational budgets of over $1MM by negotiating contracts with external vendors contracted by GRS Academy for course development services, leading to a $125K department surplus.

Newark, De

• Oversaw Learning Operations for perennial Training Magazine Top 125 Learning Organization, including all day-to-day administrative activities for over 25 employees in content development, leadership development, and DEI.• Acquired, implemented, administered, and managed all learning technologies to enrich and personalize systemwide learning experiences for over 20,000 employees at the largest healthcare system in Delaware.• Established operational processes to maximize department capacity and efficiency while managing operational & capital budgets of over $5MM to an average yearly surplus of 250K.

Blooming Grove, Ny

• Established an online eLearning strategy to complement the instructor-led classroom training for the 5th largest cable company with over 4,700 employees across 22 states.• Oversaw the project management for the construction of a new corporate headquarters.• Led the implementation and operations of GPS initiative for 2,300 vehicles, leading to estimated fuel savings of $4MM.

Albany, Ny

- Appointed by Governor David Paterson - Led a team of Subject Matter Experts to create a Financial Literacy E-Learning Curriculum for student borrowers.- Selected vendor to provide E-Learning platform.- Created assessments to track student learning.- Developed communication program for NYHELPs student loan borrowers aimed at preventing late payments & loan default.

Shrub Oak, Ny

• Utilized School 2.0 technologies to achieve over 95% pass rate on New York State Regents Exam and AP Psychology exam.• Trained teachers on effective instructional technology integration strategies for regular education classroom.• Designed and maintained school webpage.• Developed district-wide instructional technology plan while providing opportunities for professional development.

Announce interscholastic activities while running gameday staff, scoreboard. Also select the music and entertainment for games.

Girls JV Head CoachGirls Varsity Associate Head Coach (NYS State Champions 2007)

Announce Section I Tournament & Championship games for Field Hockey, Football, Track, Boys & Girls Lacrosse & Boys Soccer.Organized gameday staff while working the scoreboard and providing entertainment and musical selections.

Master Of Arts, Instructional Technology

Bachelors Of Arts, Political Science

Education record