Timothy Moore Email & Phone Number

Indianapolis, IN, US

Indianapolis, IN, US

St. Louis, MO, US

• Provided technical expertise in one or more information technology disciplines to support the organization's technical infrastructure. Assisted in equipment returns to vendors for repair.
• Assisted in deploying 500+ monitors for compatibility with MVD 2.0 and delivered equipment to ministry locations to facilitate upgrades.
• Assigned to Austin, TX facility to assist with remediation of 3500+ PCs infected with the Wanna-Cry Virus.
• Performed warehouse functions including asset tagging, inventory management, asset disposal, parts inventory and working with Asset Management team.
• Assisted with re-mapping/reprogramming ADT Rumba keyboard shortcuts
• Assisted in upgrading 3500+ PCs from Windows 7 to Windows 10.

• Performed effective troubleshooting, problem-solving and workstation support. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the.
• Deployed 145 Apple iPads and 11 iPad Wall mount charging stations for use in classrooms.
• Reimaged thousands of Chrome Books, created Windows images for deployment and supported the migration of Windows OS.
• Completed work orders/tickets in a timely manner; assisted teachers and administrators by resolving inquiries, complaints, and technical issues; escalated calls when required.
• Created and wrote scripts for Active Directory to accomplish administrative tasks.
• Created, deleted and unlocked user accounts and setup/repaired email accounts utilizing exchange 2010/2013.

• Maintained, analyzed, identified issues, and repaired computer systems, hardware and computer peripherals and offered call center support.
• Imaged Dell, HP, and Apple PCs and laptops and installed Avaya software.
• Documented, maintained, upgraded or replaced hardware and software systems including installation of Avaya software.
• Installed office equipment for new and current employees; maintained HP, Xerox, Ricoh, and Lexmark printers.
• Trained employees; identified, analyzed, and repaired product failures, ordered and replaced parts as needed.

Tyngsboro, Massachusetts, US

• Installed software, modified and repaired hardware and resolved technical issues, networked routers, and switches and resolved customer issues in a clear, courteous and straightforward manner.
• Installed Wireless Access Points for Tim Horton’s to improve efficiencies.
• Assisted with implementation of enhancements to restaurant systems, installed Wi-Fi and Hand Held Order takers for McDonald’s.
• Installed Point of Sale (POS) terminal for Frankenmuth Brewery, ensured End user was successfully up and running.
• Configured and repaired a POS terminal for Riverside Roadhouse; identified and solved technical issues utilizing a variety of diagnostic tools.
• Installed and setup Cisco router for Citizen’s Bank (now known as First Merit).

• Configured, installed and administered network infrastructure and telecommunications systems that supported staff of 100 personnel and managed a team of 27 volunteers.
• Saved the church thousands of dollars by providing technical recommendations for the replacement of computer, video, audio and other equipment based upon maintenance records (i.e. costs, age and usability) of existing.
• Assisted in the broadcasting of services, live over the internet, from church and/or on-location; resolved technical difficulties during live on air and internet programming.
• Inventoried all media departments Audio/Video equipment and semi-annually and performed limited monthly inventories.
• Carried out full installation of Cisco routers and cabling for routers, switches, hubs and new workspaces and installed new computer/audio/video equipment.