Provide expert support for portfolio IT projects by coordinating scope, schedules, risks, estimations, status, issues, and communication across multiple Agile release trainsBalance business and creative needs with technical constraints, making trade-offs as neededWith delivery leads, maximize productivity by contributing to continuous improvement initiatives, eliminating risks and roadblocks, and building cross-functional partnershipsDeveloped a new change management process and flow that is leveraged during changes in scope or priority to strengthen sense of ownership and control impacts to project teamsCreated and launched a web-based “mission control” knowledge-sharing site to better manage projects and meetings that span multiple programs and include joint ceremoniesCurrently managing a Care+ initiative to defragment care and facilitate high-quality, low-cost care and treatment for patients with musculoskeletal injuries throughout their health journey

Serve as a liason between business, scrum teams and other delivery teams. Drive planning, coordination, communication and delivery status reporting for projects. Working with the business and IT partners to define objectives for the project team. Assist with the formulation, evaluation and implementation of project delivery schedule and estimations. Resolve or escalate issues in a timely fashion. Mitigate risks, and issues with strategies throughout the project.

• Liaise with management and clients to identify and define project requirements, scopes, and objectives that align with organizational goals• Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets• Achieve organizational goals while upholding standards and best practices• Ensure all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates• Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans• Act as a point of communication between company teams and external resources

• Plan, direct and coordinate activities to ensure quality intake and estimation services and continuous improvement of these services.• Manage and participate in the development/revision, implementation and communication of goals, policies, guidelines and standards for the both Departments in accordance with the facility's policies, procedures, and objectives• Ensure effective team identification of and act as escalation point for risks, issues, assumptions and dependencies within the group working with the team to devise and implement effective mitigation strategies and taking corrective action to achieve resolution to the satisfaction of the project• Team Leadership and Performance• Scrum Master to 2 Teams of up to 5 - 8 engineers, working on various projects.• Responsible for product delivery management.• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

• Provide administrative support to both Qualcare and CareAllies IT teams, planning and coordination of large events/ meetings/ conferences.• Support all senior level management within the Information Technology Department • Coordinate travel, expense reporting and submission• Invoice alignment and delegation• Draft agendas, artifacts, takeaways, and meeting minutes• Work with various teams on large projects to ensure accuracy within the documentation to adhere to delivery timelines

• Run and work open reports for processed claims• Send daily summaries to third party administrators• Input and process HCFA and UB claims• Reprice open reports to ensure all claims are processing and paid according to appropriate fee schedule• Work directly with third party administrators to troubleshoot any problems on processed claims