Monica Santiago Email & Phone Number

Loveland, CO, US

Fort Collins, Colorado, United States

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules providers appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Retrieves patient files, sequences paperwork, adds new patient record forms, and places files in sequence for physician examination or treatment.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Participates in the medical office emergency routine when required. Calls EMS or assists other.
• Collects forms of ID from patients and any other information necessary for their appointment.
• Collects co-pays and other payments from patients.

Loveland, Colorado, United States

• Provides precise prescription and insurance processing, stocks and secures Pharmacy supplies and merchandise, and fills prescriptions while completing and maintaining paperwork, forms, and other required documentation.
• Attentively recommends personalized immunizations based on age, health conditions, CDC guidelines, and season; is also certified to immunize.
• Accomplishes work assignments and priorities by using prior experience, data, and resources; collaborating with managers, co-workers, and patients; meticulously identifies priorities, deadlines, and expectations while.
• Utilizes hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

Loveland, Colorado, United States

• Accurately processed new patient registration, refill orders, and prescription requests within HIPAA guidelines.
• Processed (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner.
• Assisted and supported the Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Troubleshooted to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Verified medication lists, prescriptions, and contacted prescribers when a new prescription or refills are needed.
• Coached drive-thru patients on how to perform the ID NOW Rapid Covid Test.

Orlando, Florida Area

• Meticulously managed the sales floor to ensure the highest quality of customer service.
• Implemented new policies and ensured these changes went smoothly with all employees.
• Quickly processed sales transactions and returns using the Point of Sales system.

4706 W Irlo Bronson Memorial Pky, Kissimmee, FL 34746

• Prepared new employees for each position of the restaurant while providing customers with prompt service.
• Demonstrated leadership ability by motivating others to accomplish daily goals.
• Successfully resolved conflicts among staff and customers.

Associate’S Degree, General Education, 3.17 Gpa

High School, Regular/General High School

Activities and Societies: Drama Club 2009-2011, Culinary Representative 2011-2012, and Computers for Business 2012-2013Drama club inspired.