Becky Wilson Email & Phone Number

United States

Cincinnati

•Assisted in design and facilitated regional award winning Developer Apprentice Training Program - including recruitment of students, Fortune 500 companies, and funding agencies as well as 100% certification and placement of graduates through innovative practices•Business to consumer sales of training plans through government funding programs•Integrated ProTrain & True North Career Services into MAX Technical Training upon purchase•Assessed business impact of new billing requirements by the primary source of revenue for TrueNorth division and developed/implemented solutions, partnerships and processes for business resulting in increased revenue for the organization

Educating and coaching individuals for Personal and Professional development throughout life. EDUCATION SERVICES MANAGER - CAREER COACH 2008 - 2010• Contributed in development and presentation of training products and coaching - career services• Sold E-Learning platform and career development solutions/training for organizations• Managed training business: 2–15 team members, sourcing, hiring, training, general operations• Monitored process requirements and reporting to maintain state and county agency approval PROTRAIN & TRUE NORTH CAREER SERVICES (2005 - 2010) CONT'D TRAINING & DEVELOPMENT SPECIALIST 2005- 2008• Coached students in the execution of training plans-course work, orientations, achievements• Managed overall delivery of training – planning, directing, scheduling and coordinating STUDENT RELATIONS SPECIALIST/ MICROSOFT INSTRUCTOR (INDEPENDENT CONTRACTOR) 2005• Instructed one on one and groups in: Windows, Basic Computer, Word, Excel, PowerPoint

• Initiated assessment of departmental functions and workload to identify and implement improvements to customer service delivery• Collaborated with Systems Administrator to: streamline processes of database and systems, improve efficiency of team functions, increase service and information to customers.• Customized registration processes for affiliate Johnson & Johnson companies by creating direct registration with customers and reporting to managers to reduce duplication of work and improved customer service.• Operated in call center environment to enroll medical clinicians and sales representatives in educational events. • Assisted sales team and J&J companies with management of enrollment for events occurring onsite and at remote locations• Accurately maintained client profiles and event registrations, processed payments, generated letters, and reports. • Reconciled event attendance records.

Cincinnati

• Performed general office support: filing, shipping, receiving, office supplies and equipment maintenance. • Processed accounts payables, accounts receivables, order entry and maintenance as well as supporting receptionist and sales engineers.

• Developed and promoted 2 Managers and 3 Supervisors with assessment of organizational needs and initiation of reorganization to create positions to allow for team member growth and improved service.• Planned for staffing, interviewed, hired, trained, and developed team members for rooms department: Front Desk, Reservations, and Housekeeping Created and administered operating budgets and business plans for rooms department.• Managed customer relations and satisfaction with both internal and external customers• Increased departmental and hotel revenues, occupancy, and gross operating profits• Supported and contributed to hotel CARE team to improve cross-functional team building, training, and employee morale.• Participated in Accounting / Controller procedure compliance audit revising processes and policies to comply with corporate standards.• Developed spreadsheets used to reduce duplication of task for night auditors and controller.

Cincinnati, Ohio Area

• Interviewed, trained, scheduled, and led Front Office and Reservation teams.• Developed and promoted 2 Supervisors• Manager of the Quarter – selected by team members and other managers• Department of the Year – 2 years – selected by team members and management• Planned and implemented computer system change, maintained updates and assisted in implementations at additional locations per request of IM department and hotel teams based on performance at property• Developed and maintained departmental budget

Bachelors, Psychology

Activities and Societies: Resident AssistantAttended 1985 - 1990 and Returned for Completion of Degree Spring 2005

Associate Certified Career Coach Certification

2006

Certification, Master Microsoft Office Specialist

2005