Under the direction of the Manager - Network and Technology Support Services, installs, troubleshoots, and services networked computers, tablets, iPads, multimedia equipment, specialized devices, printers, print servers and related hardware and software used in administrative and instructional environments at the Santa Clara County Office of Education (SCCOE); participates in maintaining campus networks including remote site network and data communications installation and troubleshooting.

Business Transformation -- Investigated, recommended, and procured software to replace Rally project tracking software. Evaluated and procured a contractor to assist with transitioning from Rally to Jira. Automation – Led the development and implementation of a tool to and allow live data updates between Rally and Smartsheet, enabling customized automated reporting, email notifications, Business Continuity -- Assumed additional leadership and technical responsibilities as BU’s COVID policy/process lead. OKR adoption – Led the business analytics team's adoption and implementation of Objectives and Key Results (OKRs). Unified “Rally” Project Tracking Tool – Led adoption of Rally agile collaborative tool to give program and release team stakeholders a standard tool to track each phase of development iterations and releases. • Introduced Agile/Scrum methods to improve rapid delivery of products• Administered Rally Workspace. Trained & supported Release and Project Management teams to use the tools to optimize their work processes. Product Owner/Scrum Master for Project Management Tools – Delivered productivity tools that enabled the Program Team to provide high-quality products that met delivery schedules within budget.• Created "Feature Status Report” using Rally's SDK to provide Program Managers the ability to view dozens of columns in a single table, roll data up/down work hierarchy, use custom data rendering.• Developed tools that import data from Cisco tools into Rally, Cross-functional Reporting -- Created a custom Aha-Rally connector to provide critical real-time information giving the stakeholders a centralized tool to input and track customer requests Business Intelligence/Reporting – Provided on-demand data analysis of project, headcount, and budget data Project Status/Resource Allocation Reporting– Created processes, business rules, and reporting tools for using Broadcom “Clarity” to report project status, headcount, and budget/spend.

Assumed an engineering manager role for Cisco's flagship "IOS XR" router operating system, leveraged engineering practices and a deep dive into the IOS XR architecture to guide the team through technical questions and prioritize work backlog. Project Planning -- Led the SysDB software component development team for IOS XR OS for large-scale network routing. Provided requirements, prioritized, and assigned tasks for team 10 development engineers. Reviewed code and test results to ensure quality. Provided technical guidance to help resolve issues. Technical Leadership -- Acted as engineering representative to XR release core team and provided keen insights and recommendations to proposed code changes from the perspective of an S/W developer and customer support engineer. • Maintained a stable code base, quality product, and XR release schedule while allowing critical changes.

Managed a team of eight software developers. Led successful development projects that delivered new features and enhancements in NFS (UNIX) and CIFS (Windows) network file system virtualization, data migration, and global namespace management. Provided technical review and input for software design, marketing requirements, and engineering specifications. Assisted in resolving technical issues and differences. Created and maintained project schedules and resource estimates. Worked with Cisco recruiters to review resumes, interview software engineering candidates, and hire the best candidate to fill current open requisitions. Oversaw and assigned development tasks. Wrote weekly status reports on project/feature plans and accomplishments. Provided a quarterly executive-level summary for the business unit. Facilitated communication and cooperation between developers and QA test engineers. Controlled the team’s budget including hardware/software development purchasing.

Acquired by Cisco Systems in 2007Created technical support documents and procedures for two file virtualization/file area network (FAN) products. Supervised the creation of the company’s technical support website, FTP server, email aliases, and cell-phone paging system. Hired and trained technical support representatives. Tracked customer support cases and created weekly reports for executive staff. Provided second-level technical product support and worked with the engineering team to resolve customer issues.

Assisted in the design and the implementation of Linux-based software for virtualizing CIFS servers and allowing files to be transparently migrated between servers. Modified Samba “smbclient” to move files between servers. Modified Samba “nmbd” to provide NetBIOS name resolution. Assisted in the design and the implementation of a DFS (Distributed File System) protocol for CIFS client authentication.

Researched, documented, and implemented Microsoft Windows (SMB, CIFS), Novel NetWare (NCP), and Apple Macintosh (AFP, AppleTalk) networking protocols on Snap Server’s FreeBSD UNIX- and Linux-based file servers. All product lines became the top-selling low-end NAS servers. Organized Quantum technical conference for engineers to share information regarding NAS, hard drive, tape, programming, and project management.

Acquired by and merged with Quantum Corporation in 1999Added features: DFS (Distributed File System), ACLs (Access Control Lists), localization (code pages and Unicode), backup agent support (TSA & NDMP); and optimized directory lookup to the NAS file server product, which increased sales and met customer demand. Created CD-R (CD recording) server software. Added Windows 2000 and jukebox support to the company’s CD-ROM server software. Wrote GUI and command line server management tools for Windows and Macintosh