Kendra M. Email & Phone Number

United States

• Led the implementation of a new customer portal, integrated with a state-of-the-art loan servicing system, serving as the primary platform for processing company payments and enhancing user experience and operational efficiency.• Collaboratively deployed the new loan servicing system with cross-functional teams, ensuring seamless integration and optimized performance.• Recognized as a subject matter expert in debit payments and customer communication, providing strategic insights to… Show more • Led the implementation of a new customer portal, integrated with a state-of-the-art loan servicing system, serving as the primary platform for processing company payments and enhancing user experience and operational efficiency.• Collaboratively deployed the new loan servicing system with cross-functional teams, ensuring seamless integration and optimized performance.• Recognized as a subject matter expert in debit payments and customer communication, providing strategic insights to drive key initiatives.• Acted as the product owner for multiple vendor relationships, managing external partners to align with business objectives and ensure project success.• Devised and executed an enterprise disaster recovery strategy, ensuring business continuity.• Orchestrated enhancements to elevate loan application software functionality.• Spearheaded migration to a cloud-based document repository, optimizing accessibility, security, and collaboration.• Pioneered the implementation of a market-leading payment feature, revolutionizing organizational effectiveness.• Developed templates for the Enterprise Project Management Office, streamlining processes and driving efficiency.• Implemented an enterprise-wide text solution, enhancing communication and engagement.• Played a key role in deploying a new recruitment model, strengthening talent acquisition and HR capabilities.• Collaborated on the introduction of employee data software management.• Contributed to the rollout of a robust currency security solution, fortifying financial infrastructure.• Assisted in expanding the company’s footprint and managing acquisitions.• Supported the integration of system enhancements during an enterprise-wide conversion.Managed stakeholders across departments, aligning efforts to achieve project goals efficiently. Show less

Proven experience as a wedding coordinator, demonstrating strong organizational and multitasking skills.Extensive knowledge of wedding planning best practices, including vendor management, budgeting, and timeline development.Excellent communication and interpersonal skills to effectively collaborate with couples, vendors, and other stakeholders.Detail-oriented approach with the ability to manage multiple tasks and priorities in a fast-paced environment.Proficiency in… Show more Proven experience as a wedding coordinator, demonstrating strong organizational and multitasking skills.Extensive knowledge of wedding planning best practices, including vendor management, budgeting, and timeline development.Excellent communication and interpersonal skills to effectively collaborate with couples, vendors, and other stakeholders.Detail-oriented approach with the ability to manage multiple tasks and priorities in a fast-paced environment.Proficiency in problem-solving, ensuring quick resolution of any challenges that may arise.Flexibility and adaptability to accommodate different wedding styles, themes, and client preferences.Availability to work part-time hours and a willingness to travel within Upstate South Carolina for on-site coordination. Additional fees for out of state/area travel. Experience in providing bridal party makeup services.Proven network of photographers, DJ's, and makeup artists available. Show less

Clemson, South Carolina, United States

Manage day to day operations of 6 different branchesComplete branch audits to ensure compliance with both FDIC and federal regulation Assess and mitigate risk in daily branch operationsProvide ongoing support to branch teammatesInterpret, Coach and execute tasks according to branch operations manualSeek more efficient and effective ways to process transactions within rules andregulations2018 Purpose Ambassador- lead every interaction with the SunTrust Purpose.2018/19… Show more Manage day to day operations of 6 different branchesComplete branch audits to ensure compliance with both FDIC and federal regulation Assess and mitigate risk in daily branch operationsProvide ongoing support to branch teammatesInterpret, Coach and execute tasks according to branch operations manualSeek more efficient and effective ways to process transactions within rules andregulations2018 Purpose Ambassador- lead every interaction with the SunTrust Purpose.2018/19 Engagement Champion- Represent the voice of our teammatesManage vault and vault functions as well as maintain personal teller drawerCoach teller team on branch client experience as well as sales opportunitiesAccomplished bringing ‘BCE’ from 60% to over 100% through positive coaching Led our teller team from the bottom of the leaderboards to the top in our areaExceed client expectation at every available opportunityCollaborate with management for daily/weekly team meetingsOutbound calls and appointment settingHold ‘Needs Met’ conversations to uncover both spoken and unspoken needsFollow up with clients on a regular basisOperate on multiple computer systems while interacting with client(s)Self manage time and collaborate with other staffResponsible for the input of loans for both personal and business clientsAccount opening and maintenance for both personal and business clientsMaintenance of safety deposit boxesWork both directly and indirectly with partners from other lines of businessResponsible for protecting personal, private, client informationMeet and exceed rising quarterly Sales Revenue Goals including Mortgages, Lines of Credit, Credit Cards, Personal accounts, Business accounts.Promote contests and build team spirit Work drive through quickly and efficientlyMaintain a balanced cash drawer and run on Encore, Fidelity, and NetQuery systems.Assist in ‘dual control’ procedures Show less

Anderson, South Carolina, United States

Greet clients warmly and ensure all forms are filled in for check in. Check clients in and check client out in a timely mannerCollect payment at time of serviceAudit client financial statementsManage client schedules Adhere to HIPPA compliance

Charlotte, Nc & Greenville, Sc

My time at Noerr as a set manager was fragmented as it was a seasonal position. I was employed there from the end of March through April of 2014 and also from the end of November through December of 2014. I was responsible for many things and this job was a very ‘on the fly’ position. A few of the things I was responsible for include, but are not limited to:- Hire Set Staff- Operate Camera while handling guests needs and concerns- Preform hourly/daily readings and compare to… Show more My time at Noerr as a set manager was fragmented as it was a seasonal position. I was employed there from the end of March through April of 2014 and also from the end of November through December of 2014. I was responsible for many things and this job was a very ‘on the fly’ position. A few of the things I was responsible for include, but are not limited to:- Hire Set Staff- Operate Camera while handling guests needs and concerns- Preform hourly/daily readings and compare to goals- Exceed daily sales goals- Promote team harmony and guest service- Responsible for putting together and dropping off daily deposits- Build weekly schedules around limited availability- Coordinate dealing of Simon Mall Management and supervisor- Organized large crowds while encouraging team to move efficiently- Responsible for the setting up and breaking down of seasonal sets- Trained new employees to work POS system and sell the ‘Noerr Way’ Show less

Redstone Federal Credit Union was an amazing place to work. They gave me an opportunity to continue my role as a backup supervisor for the Teller Coordinator position while working the teller role. My duties at RFCU included, but were not limited to:-Organized team WOW to meet and exceed customer service goals within the branch-Warmly greet members at front Kiosk-Exceed weekly and monthly sales goals-Enter member information into computer to match and make appointments for… Show more Redstone Federal Credit Union was an amazing place to work. They gave me an opportunity to continue my role as a backup supervisor for the Teller Coordinator position while working the teller role. My duties at RFCU included, but were not limited to:-Organized team WOW to meet and exceed customer service goals within the branch-Warmly greet members at front Kiosk-Exceed weekly and monthly sales goals-Enter member information into computer to match and make appointments for account specialists.-Preformed backup supervisor duties while the teller supervisor was not present.-Cleaned and maintained coin counter-Maintained a balanced cash drawer while operating several different computer programs-Handled and escalate member concerns to the appropriate channels.-Organize and promote branch contests and boost team moral-Establish morning huddles-Assist in daily opening and closing procedure-Assist in monthly bank audits as well as duel control procedures. Show less

Anderson Sc

TD Bank was full of opportunities and I cannot stress how thankful I am to have learned as much as I did while I was employed there. Some of my duties at TD Bank include, but are not limited to:- Surprise and delight customers on a daily basis with excellent customer service- Go above and beyond customer needs to WOW the customer- Assist in opening and closing procedures- Assist in the upkeep and daily audits of our ICP machine- Balance our working cash vault as well as our… Show more TD Bank was full of opportunities and I cannot stress how thankful I am to have learned as much as I did while I was employed there. Some of my duties at TD Bank include, but are not limited to:- Surprise and delight customers on a daily basis with excellent customer service- Go above and beyond customer needs to WOW the customer- Assist in opening and closing procedures- Assist in the upkeep and daily audits of our ICP machine- Balance our working cash vault as well as our main vault- Audit our cashiers checks and money orders quarterly- Organize storage room - Daily balancing of our Penny Arcade (coin machine) as well as the weekly grand totaling.- Meet and exceed rising quarterly sales revenue goals by building a pipeline through lending and deposit products- Promote contests and build team spirit- Maintain a balanced cash drawer while working three different programs and interacting with the customer- Assist in dual control procedures Show less

Anderson, Sc

Bank of America offered my first bank position. My duties included but were not limited to:-Assist in branch opening and closing procedures- Maintain a balanced cash drawer -Meet monthly sales quotas - Assist in dual control procedures

Anderson, Sc

My time at Wet Seal was eye-opening in the world of customer service. This job truly taught me how to treat people, that a warm smile and kind word go a long way. My duties at Wet Seal included but are not limited to:-Managed between 8 to 15 sales associates depending on the season. -Ensure hourly/daily sales goals were achieved-Maintaining balanced registers-Preparing deposits-Interacted with customers on an every day basis by using up-sale methonds, selling frequent buyer… Show more My time at Wet Seal was eye-opening in the world of customer service. This job truly taught me how to treat people, that a warm smile and kind word go a long way. My duties at Wet Seal included but are not limited to:-Managed between 8 to 15 sales associates depending on the season. -Ensure hourly/daily sales goals were achieved-Maintaining balanced registers-Preparing deposits-Interacted with customers on an every day basis by using up-sale methonds, selling frequent buyer cards and dealing with numerous customer service issues-delegating tasks to individuals and teams (target statements, zoning, cleaning…etc)-Organizing floor sets-Placing new stock and forwarding old stock to corporate-completed weekly schedules, daily paperwork, monthly audits, weekly payroll and fax sheet-Trained new employees to have amazing customer service skills, work register, and use store intranet portal.-Handle internal and external loss Show less