Michelle Smith Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Altamonte Springs, Florida, United States

Orlando, Florida Area

• Organizing and maintaining personal files.• Preparing HR documents.• Answer employee queries about HR-related issues.• Processed, reviewed and audited payroll and payroll reports for approximately 200 employees• Arranging travel accommodations for new hires.• Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data.• Scheduled employee orientation; administered all new-hire paperwork and introduced company policies and benefits.• Was responsible for entering new hire and updating employee's data in the system and in their personal files. Created and updated new hire packets. Emailed out offer letters to potential employees and maintained I-9 of current and potential employees.

Orlando, Florida

• Created letters documenting contract and endorsement changes to clients• Responsible for handling all incoming calls and passing messages on to appropriate personnel.• Updated and maintained Client information and ensured accuracy• Provided additional support to department including responding to customer inquiries, checkprocessing and other various tasks.• Use of various computer applications to enter and retrieve necessary customer data.• Performed follow up process as needed by matching audit output to files and verifyingcorrespondence• Ensured correct processing for each application, change, and update received from clients.• Working with colleagues from other offices to make sure everything is running on a day to day basis.• Handle all incoming and outgoing mail and making sure it gets to the appropriate place.

Orlando, Florida Area

• Responsible for handling all incoming calls and passing messages on to appropriate personnel.• Maintained good working relationship with the claims team• Responsible for taking incoming messages and correspondence and getting it to agents working in the field. • Rescheduled missed appointments and collected co-pays for private insurances.• Updated and maintained insurance information and ensured accuracy• Provided additional support to department including responding to customer inquiries, check processing and other various tasks.• Use of various computer applications to enter and retrieve necessary customer data.• Performed follow up process as needed by matching issuance output to files and verifying correspondence• Ensured correct processing for each application, change, and update received from clients

Orlando, Florida Area

• Greeted customers entering the restaurant to ascertain what each customer wanted or needed.• Made great first impressions to arriving customers.• Provided accurate wait times for tables and take-out orders.• Support and implement departmental initiatives for both the front and back end operations. • Assisted customers with food selection, inquiries and order customization requests.• Coordinated large table reservations for 10+ • Responsible for supervising and the coordination of the operation of the restaurant.• Maintained host book including schedules reservations and duties.• Scheduled reservations over the phone and in person.• Thanked guests upon departure.

Orlando, Florida Area

• Answered an average of 95 Calls per a day by addressing customer inquiries, solving problems and providing accurate information on the customer’s prescriptions.• Efficiently giving support to the DOD for their Patients and Pharmacies in the Tricare network • Effectively protecting the Patients thru Health Insurance Portability and Accountability Act • Managed phone queues to achieve a service level of over 75%.

Orlando, Florida Area

• Handled internal and external customer grievances; provided solutions to customer’s issues using count on me service.• Initiates sales process by building relationships; qualifying potential; scheduling appointments.• Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.• Assisting Customers with all rental procedures including location of vehicles, equipment anddirections.

Bachelor Of Applied Science - Basc, Business And Organizational Management

Master'S Degree, Human Resources Management