Jonathan Sullivan Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

After Refresh Telecom, was successfully acquired by Smart City, my skillset has been taken to the next level.• Served as the subject matter expert regarding the deployment of the company’s Hosted Voice Services through a collaborative effort across several departments and personnel.• Inspiring leader of Hosted Voice and IT Managed Services teams.• Provided continuing guidance and mentoring to team members to bring out their potential.• Designing of Customer VoIP Networks, Provisioning customer Profiles in Soft Switch, Configuring VoIP routers, switches, and phones for customer VoIP networks.

Altamonte Springs, Florida

- Responsible for the management of all internal and external IT & telecom related capacity management processes and teams including managing expenses, profit, and resource budgets- Maintained detailed documentation on servers, networks, and telecom systems - Provided high-level expertise in infrastructure design, assessment, issue resolution, change implementation, maintenance, and monitoring.- Developed and maintained an in-house custom PHP coded customer management system to automate invoicing, sign-up, installation service changes, and tax rating customers- Recruited, supervised and trained IT staff, focusing on technical competency and customer service. - Developed and implemented policies and procedures aimed at enhancing efficiency and operational capabilities- Developed customer facing managed services offerings and developed MSP vendor relationships- High energy, manager of 8 team members

Longwood Florida 32750

- Co-Founded the telecom division of A1 Assets which was spun off into Refresh Telecom, LLC- Maintained a broad assortment of disciplines ranging from Software Applications, Multi-vendor VOIP solutions, Security, VPN, and Voice/Data Integration to e-Business applications.- Managed Data Center and Network / Server Infrastructure, leveraging services such as Amazon AWS, Vultr, IBM Softlayer, etc.- Daily duties included Asterisk server maintenance, client implementations, and deployments, bridging POTS with modern VoIP equipment and assisting technicians with their daily duties of customer support.- Responsible for acquisition of small to medium-sized businesses, for MSP and hosted VoIP services by building customer relationships, preparing proposals, service agreements, overseeing the installation and cut-over process- Managed every aspect of the company’s Information Systems in support of business operations and compliance with policies emitted by the parent company. Provided innovative and cost-effective solutions to meet business needs and increase employee productivity.

Longwood, Florida

- Delivered on-site and remote technical support and consulting for approximately 300 businesses in the financial services, health care, legal, manufacturing, engineering, and distribution sectors- Provided technical direction to the team, assisted with training and problem resolution, and ensured compliance with SLA requirements - Implemented local and cloud-based migrations, which included XP/2003 to Windows 7/Server 2008/2012 environments- Resolved security and infection issues on workstations and servers, and cleaned or reloaded software as required

Orlando, Florida Area

- Specialized in large-scale corporate computer relocations on a project by project basis- Managed the deployment of systems- Provided IT solutions for all requirements of customer businesses, which included e-mail, mobile devices, firewalls, wireless, VPN and remote access, antivirus, and backup

Lake Mary, Florida

- Dealt with the daily cleaning, care, and maintenance of computer systems- Deployed new equipment such as servers, desktops, printers, switches, routers, and wireless hardware, as well as software that ranged from OS, MS Office XP and 2003, QuickBooks, Act, and other business software - Troubleshoot hardware/software issues in a lab environment

Master Of Science (M.S.), Network And Communications Management, Gpa 3.52

Bachelor Of Science, Network & Communications Management, Gpa 3.84

Magna Cum Laude

High School Diploma, Information Technology, Gpa 3.79

Activities and Societies: -National Honor Society -Beta Club