Mark Sullivan Email & Phone Number

Eugene, Oregon, United States

Remote

United States

Eugene, Oregon, United States

Corvallis, Oregon

Providing software & hardware technical support for rugged mobile devices

Corvallis, Oregon, United States

United States

Eugene, Oregon

Corvallis, Oregon Area

Oversee and manage the local Network Infrastructure for ATS Corvallis.Supervise and manage 1 direct report in day to day operations.Develop yearly IT budget.Currently maintain the following systems for ATS:Sage ERP 500, Windows Servers, Exchange as well as a number of business critical systems.Accurately maintain the inventory database of all computers, printers, and peripherals by employee and department, as well as date issued, warranty, software installed and physical location.Responsible for ensuring all computer programs in company use are properly licensed, adhere to company standards, and are operational and functional at all times.Provide accurate time and resource requirements for assigned tasks and meet deadlines (Project Management).Ensure continuous communication and expedient problem resolution by interacting in a positive, professional manner with all departments, employees at all levels and external contacts.

Corvallis, Oregon

Oversee and manage the Network Infrastructure for ViewPlus Technologies.Supervise and manage 7 direct reports in day to day operations.Develop yearly IT budget.Currently maintain the following systems for ViewPlus:Sage ERP 100, Sage CRM, Windows Servers to include Hyper-V Terminals, Linux servers running CentOs, Anti-Virus solution for enterprise deployment, Lync Communicator, SharePoint, Sokries Firewall, Exchange, Sub-version repository for Engineers, company website as well as a number of business critical systems.Accurately maintain the inventory database of all computers, printers, and peripherals by employee and department, as well as date issued, warranty, software installed and physical location.Responsible for ensuring all computer programs in company use are properly licensed, adhere to company standards, and are operational and functional at all times.Developed and implemented customer support policies and procedures for support technicians in regards to the ViewPlus product line.Provide accurate time and resource requirements for assigned tasks and meet deadlines (Project Management).Fosters effective, continuous communication and expedient problem resolution by interacting in a positive, professional manner with all departments, employees at all levels and external contacts.

Corvallis, Oregon

Provide technical hardware support for company equipment by installing, upgrading, troubleshooting and documenting hardware, PC’s, laptops, network printers, network connectivity and various peripherals.Provide application support; install, configure upgrades, troubleshoot, monitor and maintain software and hardware; support mobile workforce.Perform large-scale deployment of workstations and laptops using disk imaging and distribution software.Manage and develop all user satisfaction methodologies to evaluate services rendered to system users; establish process to monitor performance of support personal, reviewing response times, problem logs, trends and problem reporting.Evaluate and recommend changes to support procedures as part of an ongoing assessment of daily operations; recommends hardware/software enhancements to increase productivity.Developed process and procedures for new product development, testing and deployment. Trimble began a new division to which I was assigned.Provide accurate time and resource requirements for assigned tasks and meet deadlines.

Springfield, Oregon

Provide standard to moderately complex technical support to corporate customers of Symantec Netbackup on a number of operating system platforms to include the Department of Defense and other governmental agencies. Troubleshoot and resolve technical issues that were not able to be resolved by a front line technician.Document the solutions to known issues, through knowledge base documents.Analyzes technical issues for customers and identify customer needs.Considered a product subject matter expert.Develop training curriculum and trained newly hired NetBackup Technicians.Use professional concepts and company policies and procedures to solve a variety of problems.Other duties as assigned

Springfield, Oregon

Provide standard to moderately complex technical support to corporate customers of Symantec Antivirus and Firewall Software on a number of operating system platforms. Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues. Document the solutions to known issues, through knowledge base documents.Considered a product subject matter expert.Worked on a development team to establish procedures for a remote deployment service offering to customers.Use professional concepts and company policies and procedures to solve a variety of problems.Other duties as assigned