Michael Connolly Email & Phone Number

Carmel, Indiana

Responsible for providing written responses to complaints and inquiries fromDepartments of Insurance, Attorneys General, and similar regulatoryagencies. Responses may also be addressed to policyholders, beneficiaries,agents, and attorneys.Process responses to complaints related to the handling of claims, claimdecisions, customer service, policyholder services, premium, new business,underwriting, sales and marketing.Investigate and analyze relevant documents and factsobtained from multiple databases/sources to determine appropriate actionbased on policy language and terms.Obtain and analyze agent statements in response to received complaints.Primarily focused on Supplemental Health related products offered by Bankers Life and Casualty Company, Colonial Penn Life Insurance Company, and Washington National Insurance Company.

Carmel, Indiana

Responsible for the timely and thorough research, resolutions, servicing, and response to appeals, consumer complaints related to issues on the handling of claims, policyholder services, premiums, underwriting, and sales/marketing that affect policyholders, providers, Powers of Attorney (POA) and/or agents.Effectively communicated the company's decision/position both verbally and in writing to the appropriate parties - internally and externally.

Carmel, Indiana

• Responsible for development of risk mitigation/corrective action plans for issues within Technology and Operations Diepartments• Engage in proactive risk identification through collaboration with operational departments and stakeholders including the identification and analysis of risk and loss potential associated with business activities and processes• Create weekly reports to track new and assigned risk register items

Carmel, Indiana

•Provide assistance for internal and external users with registration and password resets at agent portal www.wnbizlink.com•Assist with download and installation of ezApp 2.0 application submission software•Complete research to resolve technical issues due to Bizlink or ezApp downloads or installations•Create and manage Service Desk tickets to have reviewed and resolved by Tier II Support team•Correspond with users via phone and e-mail to complete issue resolution•Provide support for multiple browsers throughout multiple Windows operating system environments, as well as application support for the iPad•Actively provide Tier I Software Support while also fulfilling role as Relationship Specialist

Carmel, Indiana

•Provide single point of contact for IMO/Agent servicing for Supplemental Life and Health products paid within group Worksite setting•Manage service and operational relationships of IMO/Agent clients•Respond to Worksite agent service telephone calls and e-mails; including outbound correspondence with agents, payroll administrators and policyholders•Conduct research on service requests, providing options for resolution for policy changes, premium issues, claims and commissions inquires•Advise underwriting qualifications, product knowledge, materials and paper and electronic application submission information •Process new business applications and policy change requests •Complete work as part of an effective team

Indianapolis, Indiana

•Processed insurance license applications and appointments to fulfill contract and state compliance rules•Tracked date-specific license renewals and requirements for all 50 states; maintained billing and payment spreadsheets•Completed Secretary of State filings, renewals, annual reports, and other research•Abided by company Scope of Work requirements and processes•Provided software support to users, agents, and company contacts•Regular client communication using email, fax, and telephone

Naples, Florida

• Prepared and maintained Property and Casualty insurance policies• Specialized in sales, customer service, agency growth, and policy retention for 8000+ clients• Consistently met and exceeded agency goals as a part of a team• Navigated 10+ software interfaces on a daily basis• Utilized heavy phone, email, and fax correspondence• Completed daily face-to-face personal policy reviews

Information Studies, Information Science/Studies

Associate Of Science (A.S.), Associates