Providing project management and independent oversight to state government agencies.

Working with the Office of Children and Families to enhance and automate the child care management system

Elicited requirements from stakeholders during JAD sessions and refinement meetingsTranslated conceptual user needs into functional business requirements in a clear manner to development teamsAssisted in guided UAT with the business, highlighting successful deployments and changes during each springWorked with Delivery teams to drive alignment of solutions with business strategies and business capability requirementsConsulted with customers to develop process flows reflecting business process requirementsManaged requirements and issues, leveraging tools such as JIRA and LucidConducted weekly refinement meetings to review business solutions and obtained user sign offCommunicated changes, enhancements, and modifications to project managers, sponsors and other stakeholdersFormulated, documented and verified user stories, acceptance criteria, process flows, and mockups

The project aimed at implementing a security-rich, personalized Web service solution—one where customers can review policy coverage information, check policy or claim status, and resolve problems using a full suite of problem resolution tools or live Web assistance. The features included:Personalized portal page—access policy, claim or service request information from one central home page.Service request management—submit and track service requests, and view agent-recommended solutions; together with Siebel email Response, can acknowledge the receipt of a service request and automatically inform customer of the resolution.Personal and group policies—view details on multiple lines of insurance, including personal, individual life, and individual and group health policies.Claims tracking—view status of personal lines claims

Created As-Is Business Models, required for auditing purposes and standard operating procedures, by facilitating brainstorming sessions with the SME's from underwriting, finance, customer service, marketing and fulfillment departmentsCreated Wireframes for the self-service portal and authored the Functional Requirement Document and demonstrated to the business owners to get a sign-off Created-To-Be Business Models based on UML Methodology using Enterprise Architect Identified Use Cases and wrote Use Case NarrativesConducted requirement workshops among all project stakeholders to verify and validate the business requirements