Mudit Tiwari Email & Phone Number

Lucknow, Up, In

Noida, Uttar Pradesh, India

• Act as a strategic business partner and a bridge between the client and internal organization.• Negotiated high-value contracts with existing & new suppliers, securing better pricing and terms, which improved profit by 6% for Target, and 3% each for Wayfair and Home Depot.• Streamlined process for parts management which improved process efficiency by 20% and better satisfaction rate by collaborating with warehouses and overseas factories. • Developed a comprehensive website chat process that utilized decision-making algorithms to divert 30% of website traffic, reducing overall response time by 30%.• Achieved SLA and C-Sat scores above 90% by streamlining customer service process and implementing best practices using multiple Zendesk features.• Led cross-functional teams to achieve project milestones and deliver results before set timelines.• Streamlined returns and chargeback workflow, reducing loopholes and increasing recovery amounts by 10% across multiple US retailers- Wayfair, Amazon, Home Depot etc. in one FY.

B-19 Sector 2 Noida Uttar Pradesh

Providing support for US based Accounting Software (QuickBooks)Preparing Data on Transaction Manager and Reporting Ensuring the availability of stock for sales and demonstrationsMaintained effective vendor relationships through dynamic communication and collaborating across teamsCreating frequent reviews and reports with sales and financial data

Noida, Uttar Pradesh, India

Maintaining the sales records on daily basisProviding support to existing customers by resolving their queries and, upselling of productsCo-ordinating with technical support engineers for escalated queries

Engineer'S Degree, Information Technology, A+

Associate'S Degree, Science, A+

High School, Science, A+