Muhammad Abdullah Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Lahore

Lahore

■ Managing and administration of different asterisk servers located globally in Pakistan (LHR, ISL, KHI), US, China.■ Configuration of Asterisk machines such as PBX, IVR and Agent servers.■ Providing solution for complex call routing between PBX server located globally using SIP and IAX as per requirement.■ Advance development in the dialplan which includes creation of extensions, queues, voice mailboxes as a part for call routing and features in it. ■ Implementation of realtime voicemail and queues.■ Work with team to ensure service quality, redundancy of voice paths and service optimization. ■ Review performance/resource utilization graphs for all Asterisk PBX systems and report for decision making. ■ Perform monitoring of voice infrastructure which includes production servers, network paths, and connectivity Storage, and voice quality/paths.■ Troubleshoot all VoIP related issues for Corporate and Production sector.■ Integration and managing text to speech application (Cepstral and Lumenvox) in our IVR and PBX server.■ Interacting with Clients to gather requirements and providing them solutions accordingly for VoIP.■ Co-ordination with the different Vendors to establish a new VoIP setup around the globe.■ Maintaining SIP trunks and VoIP services for inbound/outbound calls from Wateen, Telecard in Pakistan, Verizon in US and Avoxi for other region. ■ Scripting in bash, python and perl for monitoring for different services on the servers such as call hangup after 60 minutes, pending voicemail greeting, non-standard registered SIP port and User agent etc.■ Ensure that all voice components that we have in our infrastructure must have redundancy within data center and across the data center.

Lahore

■ Developing and delivery of accurate and timely quotes and proposals related to Cisco IPCC/UCS/ Third party Contact Centre opportunities / RFP / tenders in Middle-East, Egypt, Morocco, Jordan and Pakistan.■ Develop a solid and optimum contact centre design in Visio from a set of customer business requirements / solution write-ups. ■ Product Management.■ Technical/financial correspondence with Clients/Partners.■ Technical documents preparation / developing overall Network solutions including high-level design, statement of work, and bills of materials.■ Providing consultancy regarding architecture and product prerequisites/features, etc.■ Gave several presentations on Bidstruct and BOQs to Cisco Partners and Cisco. ■ Establishing and maintaining strong relationship with key partners.■ Optimization of automatically generated BOQ/BOM with advance formulae according to with Cisco licensing guide.

Lahore

■ Drive testing for pre and postlaunch performance data collection.■ Benchmarking drive test and its reports for compare the performance of Zong with other networks (Ufone, Telenor, Warid and Mobilink) ■ KPI reports and BSS/RAN auditing■ Study of SDR and iBT■ Detail study of GSM

Iskanderabad

■ Monitor and check maintenance activities and procedures.■ Report on the safety of the installation. ■ Prepare special studies related to the task.

Lahore

■ Monitor the Wireless Local Loop.■ Detail study of communication network.■ Gained knowledge of HCTE (Soft switch) and transitB (AlcaTel) exchanges.

Bs(Ee), Telecommunications Engineering

Activities and Societies: Editor in NUCES Circuit Society

Intermediate (Fsc), Science

Ordinary Level, Science Group