- Responsible for managing and administering M365 resources, including license management, user group management, and SharePoint sites.- Oversaw device management for Mac, Windows, and Linux systems.- Utilized Atlassian tools such as Jira and Confluence for project management, creating workflows, and space creations.- Installed and configured operating systems using Fog Server for automated OS installations.- Managed GitLab licenses and user management.- Took care of procurement of hardware and maintained inventory.- Utilized Jira as a ticketing system for internal issue tracking and coordination.- Acted as a liaison with external vendors such as Microsoft, Atlassian, and Apple for support and procurement.- Managed and maintained the office network, ensuring optimal performance, security, and connectivity. Implemented and maintained firewall rules to protect the network infrastructure from unauthorized access and potential threats.- Configured and managed VPN (Virtual Private Network) to enable secure remote access for users. Suggested innovative ideas and improvements to enhance the existing architecture, such as implementing network segmentation for improved security, deploying network monitoring tools for proactive detection of anomalies, and exploring cloud-based solutions for scalability and cost- efficiency.

- Responsible for Administration of JumpCloud,G Suite,Slack,Adobe,1Password and MS Office- Guiding employee with systems like G Suite, Slack, MS Office, JIRA and Confluence and train them on the use- Regularly design update and maintain IT documentation- Supporting employee in resolving problems with IT- Participate in google migration.- Migrate AD into the cloud platform.

IT General Operation(2018 to 2020): installing and configuring computer hardware operating systems and applications; Biometric devices installation and devise issue. Managing attendance application of employees. Managing the data center servers with core team Monitoring and maintaining computer systems and networks. Talking staff a series of actions, either face-to-face or over the telephone, to help them troubleshooting system and network problems resolving hardware or software faults. Perform daily backups operations,  Monitoring all infrastructure Through PRTG and ensure to run 24/7 Manage and Monitoring Antivirus Trend Micro Branch Visits for check & upgrade IT Equipment and user training for basic IT troubleshooting Provide services to related core Banking Software Application Daily Base QuiresBusiness Application Executive (2020 to Present) Core Application 1st level and 2nd level Daily Base Quires. ID Rights, ID transfer, ID switch, password reset, Generated CRO and LO Codes in Core Application. Initialized all new hiring staff ID's in Core Application. Mark resign of resigned staff in core application. Report’s extraction from Core Application. Managing the Email Users and permissions and defined rules as per organization policies. Delete loan applications, Edit Record from database. Perform the EOD and SOD in core application. Take backup and restore backup of Database. Vendor Coordination Provide support to the core Communication b/w the bank network and end user. Managing the Core Branch and Branchless communications system support. Making Monthly KPI report sheet for monthly strategies, keep an eye on previous month progress. Taking care of the core connectivity services L2/L3 Networks. Taking part in cutover and migration activities performed for the branches and branchless network.

IT Operation (2017 to 2018): PAKWHEELS.COM installing and configuring computer hardware operating systems and applications; Biometric devices installation. Managing biometric devise issue. Managing attendance application of employees. Managing Access points. Managing the data center servers with core team and install and configure the new servers. Monitoring and maintaining computer systems and networks. talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. troubleshooting system and network problems and diagnosing and solving hardware or software faults. replacing parts as required. providing support, including procedural documentation and relevant reports. supporting the roll-out of new applications. prioritizing and managing many open cases at one time. testing and evaluating new technology. Managing Active directory new users accounts , managing the current users, groups, profiles and dealing with password issues. Managing Microsoft Exchange Accounts User Creations, gives user end support. Managing file server folders’ creation and access rights. Manage Internet Access on ISA, DHCP and DNS server of the Branch and Head office network. Managing DHCP server IP address reservation & scope creation. Delivers work product and services in a way that brings credit to the department To evaluate the user requirement for required Hardware / Software.