Muhammad Babur Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

I joined Cedar Financial as an MIS Specialist, where my primary responsibilities include reviewing and verifying client information for further processing. This involves conducting debtor card verification and case reviews for collections. Additionally, I handle the entry of client and debtor card information into the company's software and perform batch processing on MS Excel for data cleaning and sequencing tasks.My role also involves verifying compliance letters and obtaining approval for letter procedures. I engage in backend work with the company's software, collaborating with the IT department to address various issues. I am responsible for reviewing USA-based judgments, petitions, and bankruptcy cases, ensuring compliance with US laws. I also conduct reviews of statute of limitations and provide updates to clients regarding their cases.Furthermore, I am involved in tracing domestic and international debtors through social media and specialized company software. My proficiency in social media platforms aids in generating detailed reports on tracing details. I actively contribute to lead generation efforts for the company's debtors and clients. Additionally, I manage client success through email correspondence, addressing case issues, and reporting to the CSM department for further requirements.

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

I am currently in a leadership position at our IT-based company headquartered in San Ramon, California, with an operational office situated in Lahore, Pakistan. As the manager of a 20-person team, my responsibilities encompass overseeing Quality Assurance Research for data in accordance with company requirements. I regularly conduct meetings with both the team and company officials, focusing on error identification and providing effective solutions.In addition to leading the team, I am actively involved in managing email campaigns targeting the US and EU regions. This includes overseeing the entire process, from campaign initiation to handling email replies and efficiently managing bounce-backs. My role emphasizes maintaining a high standard of data quality and ensuring seamless communication between the team and company stakeholders.

Lahore, Punjab, Pakistan

In my previous role, I led a team of emailers where my primary responsibility was to ensure the targeted volume of emails. I meticulously monitored and compiled daily analysis reports, breaking down performance metrics on an individual agent basis as well as for the entire team. This involved a comprehensive assessment of each agent's email output and contribution to overall objectives, ensuring that the team collectively met its email targets.

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Following a successful performance in the Research Center, my role within the company shifted to the Feed Sales Department. In this capacity, I am responsible for managing the Lahore area, overseeing relationships with Dealers, Franchisees, Distributors, and cultivating connections within the farmer network. My duties include customer retention, engagement with new customers, conducting surveys, and handling public interactions.To ensure the success of our sales efforts, I actively participate in market visits and provide support to Dealers, Franchisees, and Distributors. This involves offering assistance and guidance to enhance their effectiveness in the field. My role emphasizes a holistic approach to customer relations, encompassing both proactive engagement with new customers and the ongoing satisfaction and retention of existing ones.

Lahore, Punjab, Pakistan

In my previous position, I oversaw the management of Daily Visit Reports generated by the sales team. This involved the verification of reports and meticulous record-keeping. Additionally, I handled inbound sales information and addressed complaint calls, ensuring swift and effective resolution of issues.On a daily basis, I engaged in outbound calls, participating in activities such as survey calling and cold calling. This multifaceted role required a proactive approach to communication, both in responding to incoming inquiries and initiating outbound calls to potential clients. My responsibilities extended to maintaining a comprehensive record of these interactions, contributing to a thorough understanding of customer needs and market dynamics.

South Waziristan, Pakistan

I assumed the role of Team Manager at Multi Media Technologies, where my core responsibilities encompassed correspondence through emails and telephonic communication, along with effective team management. I regularly delivered daily updates to company management and provided detailed reports on major developments.In addition to managerial tasks, I oversaw the installation and maintenance of CCTV cameras, managing the control room operations efficiently. Meeting daily and monthly targets was a key focus of my role, and I took charge of handling site complaints promptly. Stock taking and issuance to meet requisitions were part of my routine, and I managed cash handling responsibilities with precision.To ensure optimal functioning, I frequently engaged in site visits, addressing any issues and managing requisitions effectively. Furthermore, I arranged living accommodations for the team, demonstrating a comprehensive approach to logistical management in support of operational efficiency.

Lahore, Punjab, Pakistan

I took on the role of Sales Manager at China Pak International, stationed in Lahore on Hall Road. My primary duties included managing correspondence through emails and telephonic communication, overseeing sales processes, and handling billing responsibilities. A crucial aspect of my role involved delivering daily reports to the head office, providing comprehensive insights into sales activities.In addition to achieving daily and monthly targets, I focused on developing strong market relations and maintaining a positive company image. I actively engaged in pre-sales and after-sales services to ensure customer satisfaction. Addressing customer complaints was part of my responsibilities, and I implemented effective solutions to enhance customer experience.Following a planned visit schedule, I frequented the market to stay abreast of industry trends and maintain a strong presence. I managed stock deployment and regularly conducted stocktaking to ensure accurate inventory records. Cash handling and ledger verification were also integral aspects of my role, contributing to the overall financial accuracy and stability of operations.

Lahore, Punjab, Pakistan

I joined Space Tech as the Display Center and Customer Care Manager, located in Hall Road, Lahore. My role encompassed a diverse set of responsibilities, including telephonic duties involving both inbound and outbound calls to existing and potential customers. Correspondence through emails, on-the-spot sales quotations generation, and the management of office requirements were integral to my daily tasks.I actively engaged in delivering daily reports via email and WhatsApp to the headquarters, providing comprehensive insights into the performance of the Display Center. As part of my responsibilities, I managed the DVR of the Display Center and facilitated the collection of warranty claim products, ensuring timely forwarding to the relevant teams and diligently following up until the complaint was resolved.Additionally, I undertook the management of HR and administrative duties specific to the Display Center, presenting monthly expense reports and handling the sales staff in Central Lahore. The role also involved effective inventory management, with regular stocktaking and issuance procedures to maintain optimal stock availability. I conducted monthly meetings, presenting key updates and collaborating with the team to drive performance and achieve goals.

Lahore District, Punjab, Pakistan

I began my journey at the company as an inbound Customer Care Officer and later earned a promotion to the role of an outbound agent. My primary responsibilities involved providing excellent pre-sales and after-sales services, aiming to meet and exceed daily order targets. I consistently strived to address customer inquiries and resolve basic issues effectively.Recognizing my performance, I was further promoted to the position of Outbound Sales. Throughout my tenure, I received comprehensive training in various systems and tools such as BNCC, Siebel CRM, PCRM, ICMS, AAA Portal, RMS for billing, SMS portal, Form Builder, Cisco IP Communicator, CTI, i-Mail, and Information Browser.My role extended to managing correspondence, including emails and telephonic replies, particularly concerning matters raised by superiors. I actively generated sales quotations, delivered daily reports, and worked on developing strong market relations to enhance the company's presence. My dedication to customer satisfaction, achievement of targets, and continual professional development contributed to my success in both customer care and outbound sales roles.

Bachelor'S Degree, Humanities/Humanistic Studies

Intermediate, Humanities/Humanistic Studies

Bachelor Of Business & Information Technology, Business Administration, Management And Operations