Head Teller
CurrentJob Description:• Responsible for all branch operations including: branch Security Documentation Log, key assignment and documentation, monthly/quarterly/annual branch audits, maintaining up to date Security Protocols and Branch Limits, Outage and Loss procedures for each employee and other branch operations as assigned.• Guiding tellers in the efficient and accurate handling of member needs and transactions.• Supervising activities of the teller operations by assigning work, answering questions, solving complex issues, helping with complex transactions and sensitive member relations problems.• Working with branch management to ensure efficient processes and proper documentation exists within the branch.• Backing up and supporting the Branch platform as needed• Coaching tellers on, and lead by example, in promoting, explaining, and cross-selling bank’s other credit services such as consumer loans, credit cards • Assisting the branch manager with employee performance management by providing timely feedback on all tellers detailing accomplishments and issues.• Responsible for cash management and additional inventory including demand drafts, manager’s cheques, etc. • Performing on the job training for new hires of any position, as well as be viewed as a subject matter expert of Teller Operations for all teller levels.• Assisting the Branch Manager with scheduling teller line employees.• Handling branch ATM, Vault keys and their combinations and maintaining cash movement to ensure safety and accurate distribution to meet the customers as well as bank requirements.• Coordinating with treasury department for the effective foreign currency rates on customer’s demand and for their telex transfers. • Performing complete remittance and clearing function, for instance, Inward and outward clearing through Central Bank.
