• Develop and implement comprehensive people strategy aligned with organizational imperatives, values, behaviors, and the Code of Conduct to drive organizational objectives and foster a culture of excellence.• Execute Employee Connect Strategy, build and maintain Psychological Safety, coach, and inspire employees to meet stakeholders’ expectations.• Co-lead Dynamic Performance Enhancement, ensure execution as per performance level definitions, conduct impartial Third Umpire Reviews and implementing Performance Boosters to drive productivity.• Engage with CBA, Labor Unions, and People Managers to maintain Industrial harmony, proactively preventing unfair labor practices, ensure smooth execution of referendum.• Co-lead Employee Engagement surveys, driving action planning and initiatives to improve employee engagement and satisfaction levels.• Serve as the People & Organization’s POC and Service Champion, ensuring effective resolution of employee grievances through equitable workplace practices.• Lead culture change and corporate values initiatives, promoting alignment across all employee levels.• Discipline Management to ensure compliance with company policies and code of conduct, lead investigations / inquiries. • Oversee Discipline Management, ensuring compliance with company policies and the Code of Conduct, lead investigations and inquiries.• Design, monitor, and evaluate talent development intervention to promote a culture of continuous learning and upskilling.• Represent PTCL in NIRC and court cases, acting as employer advocate in labor related matters.• Enhance personal and team proficiency in labor laws to ensure adherence to legal standards and organizational requirements.

• Fostered culture of excellence to meet business objectives by developing and implementing Human Resource Department’s strategies. • Supervised end-to-end talent acquisition to fill vacant positions while maintaining headcount budgets, ensuring the right talent is hired at the right time.• Spearheaded the creation, development of OKRs. Conducted quarterly and annual performance reviews, coordinated for Performance Calibration Meetings (PCMs), and ensured effective implementation of Performance Improvement Plans (PIPs).• Facilitated Talent Review Meetings, categorized talent, created, and implemented Individual Development Plans (IDPs), supervised succession planning, and job rotation, enrichment, and enlargement.• Conducted capability and learning needs analysis, supervised nominations, enrollment, scheduling, and completion of learning programs to ensure continuous employee development.• Co-lead the execution of Employee Engagement Surveys, action planning, and spearhead initiatives aimed at improving engagement levels.• Drive diversity, inclusion, corporate social responsibility (CSR), and organizational values initiatives, ensuring alignment with broader organizational goals.• Supervised placements, transfers, promotions, demotions, retention, and employee mobility, ensuring effective workforce management aligned with organizational objectives.• Lead grievance and dispute resolution processes, including discipline, show cause, and appeals. Oversaw and participated in investigations, ensuring a fair and transparent process.• Maintained industrial harmony by managing trade union relations, leading initiatives to resolve employee concerns.• Ensured strict compliance with HSE SOPs, promote best practices, and conduct safety drills to foster a safe working environment.• Ensured regional administrative function, including building maintenance, housekeeping, vehicle management, security, auctions, and quarter allotments.

• Regularly reviewed and recommended compensation structures, benefits packages, and salary policies to ensure competitiveness within the industry.• Executed monthly payroll accurately and timely using SAP systems, ensuring seamless integration with FICO systems, and addressed employees’ queries.• Facilitate employees in Tax Rebates & adjustments, ensure accurate deduction of income tax as per prevailing laws, coordinate with Metro taxation department for annual tax reconciliation and issue tax certificates to all employees of MHCCPK.• Ensure necessary configurations, developments in SAP payroll, time & attendance system, lead Metro Pakistan for coordination with Metro systems for support & SAP configurations.• Conduct audit of SAP & ensure data accuracy, facilitate external & internal auditors, ensure compliance of audit control objectives.• Supervised performance evaluations, salary reviews, and bonus calculations to align employee performance with organizational goals.• Coordinated with relevant departments on employee clearance processes, ensuring timely processing of final settlements for departing employees.• Trained Store HR personnel on payroll systems, final settlements, and related issues to enhance operational efficiency.• Facilitate decision making by providing various reports & analyses to the management.

• Participated in Market Salary Surveys to evaluate compensation trends, benchmark pay practices, and identify policy issues, conducted data analysis, and provided actionable recommendations.• Ensured company's Reward Package remained competitive, structured around the market.• Coordinated with HR Systems to implement reward-related changes, ensuring seamless integration and accurate configuration.• Ensured implementation of compensation, benefits, and rewards programs and administered effectively and aligned with company objectives.• Provided expert advice and Creative Solutions to compensation and reward-related challenges, offering professional guidance to management.• Led the implementation of SAP Payroll and Time & Attendance Systems, building the competence of Store People Excellence team to ensure efficient usage. • Supervised hiring, structural alignment, and exit processes for head office employees within SAP, ensuring data accuracy and organizational fit. • Ensured the smooth and timely processing of employees’ final settlements, upholding procedural compliance and employee satisfaction.

• Effectively attracted and hired top talent for successful opening and smooth operations of the store.• Spearheaded employee engagement initiatives that significantly improved morale and productivity, resulting in a measurable increase in employee satisfaction scores.• Collaborated with department heads for enhancing overall workforce capabilities.• Supervised employee grievances effectively, ensuring fair treatment and adherence to company policies, which fostered a positive work environment.• Provided expert advice to managers on HR policies and Standard Operating Procedures (SOPs), promoting effective people management practices across the organization.• Coordinated with health insurance providers for IPD & life insurance of the employees.

Served as Acting Manger HR for Safari Park Store Karachi.

• Assisted in the recruitment process by advertising job openings, sourcing candidates, screening applications, coordinating interviews, and facilitating the onboarding process for new employees.• Supervised the publication and distribution of the quarterly newsletter "In the Loop".• Accurately maintained HR databases and prepared reports for monthly BOD meetings.• Maintained the training calendar and coordinated for the execution of in-house training sessions.• Assisted in the annual performance management process by gathering necessary documentation and accurately processing the evaluations, issuance of letters.• Performed monthly duties of OSD for emergent decision making and coordination for the nights.