Muhammad Junaid Email & Phone Number

Resolved customer inquiries and complaints, including those related to payment issues for Walmart transactions. This involved:Identifying the nature of the payment issue (e.g., declined card, insufficient funds, incorrect billing information).Collaborating with customers and potentially financial institutions to gather necessary information and troubleshoot problems.Researching relevant policies and procedures to provide accurate solutions.Processing refunds or facilitating corrections as needed.Managed customer accounts and processed orders accurately.

Dubai, United Arab Emirates

Arranged departmental meetings, prepared agendas, booked rooms, and recorded minutes.Monitored office supplies, restocking and liaising with vendors as needed.Assisted in making travel arrangements for HR staff attending events or trips.Provided logistical support for HR events such as job fairs and workshops.Maintained strict confidentiality when handling sensitive HR information.Coordinated executive calendars, and scheduled appointments, meetings, and interviews.Assisted in scheduling candidate interviews, sending invitations, and providing logistics details.Organized digital and physical HR document filing system for easy retrieval.Handled email communications, addressing general HR inquiries and escalating complex issues.

London, England, United Kingdom

Key Responsibilities Analyze customer expectations according to past social media activityDevelop social media campaignsUpdate social media content across all channelsEngage with customers and followersUse social media marketing tools such as Buffer and Hootsuite (mention any social media marketing tool that you are currently using or plan to use)Monitor campaigns and analyzes data obtainedEstablish relationships with social media influencers to develop a strong networkDevelop content or get it done by content developersKeep an eye on social media trendsCommunicate effectively to all stakeholders including senior management and content developers

Pakistan

Key Responsibilities Process, sort, and route incoming and outgoing mailMonitor and manage inventory of office supplies; order and distribute office supplies as necessaryCoordinate and schedule appointments and meetingsPerform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting researchDeposit cash in the Bank.Collaborated closely with suppliers to ensure timely and accurate product availability, order processing, and shipment arrangements.Coordinated with freight forwarders and shipping carriers to schedule and optimize transportation logistics for incoming shipments.Prepared and verified all necessary import documentation, including invoices, packing lists, bills of lading, and customs declarations, ensuring compliance with regulations.Managed customs clearance processes to expedite the arrival of shoe accessories, minimizing delays and ensuring smooth customs procedures.Tracked and monitored the progress of import shipments, providing regular updates to internal teams regarding delivery timelines.Maintained data accuracy in the company's systems by entering and updating shipment details, inventory information, and other relevant data.Assisted in resolving any shipping-related issues, including customs clearance delays, damaged goods, and discrepancies, in coordination with relevant parties.

Pakistan

Key Responsibilities Check source documents for accuracy.Verify data and correct data where necessary.Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservationSort and organize paperwork after entering data to ensure it is not lost

Mass Communication, Present

Intermediate, Information Technology, B

Matriculation, Computer Science, B