Manager Delegate: Provided coverage during leader absences to support staff and clients; supported a high level of focus and productivity in the branch.Delivered on business growth opportunities in my Market including new client acquisition and deepening existing client relationships.Educated and enabled my clients to serve digital firstBuilt connections and collaborations with my partners and insured that my clients are being introduced to the right partnerRole model to the team by mentoring my peers and sharing best practices. Represented RBC in my local community by cultivating COIs and bring the full power of One RBC to clients.Delivered an exceptional client experience by leveraging the 3 client experience guiding principles: Care, Competence and Connection with clients to ensure their needs are met. Proactively provided clients with quality advice and made sure I resolved their problems at first point of contact. Maximized my client interactions through booked appointment; on the floor activities; proactive calling and pipeline management. Embraced my learning and development plan to continue building my proficiencies and achieve my career goals

Analyzed client needs and provided recommendations on mediocre complex credit and investment products. Actively approached clients and discussed their housing status, to recommend suitable mortgage plans or secured lending as per their need. Met clients immediate and future needs, offered financial advice, handled objections and developed satisfied client relationship. Proven sales record in customer acquisitions by active client approach, cross sell and referral. Worked as part of a team to ensure that client receives the most accurate advice and coordinated through all departments to achieve that Executed day to day tasks in accordance to standard compliance, audit, policies and procedures