Muhammad Mudassar Email & Phone Number

Fujairah Emirate, United Arab Emirates

Leadership: Providing leadership and guidance to branch staff, motivating them to meet sales targets and customer service goals. 2. Customer Service: Ensuring excellent customer service by resolving customer issues, handling complaints, and maintaining a welcoming atmosphere. 3. Financial Management: Managing the branch’s budget, expenses, and revenue, as well as overseeing cash handling and daily financial transactions.Staff Management: Recruiting, training, and supervising branch employees, and conducting performance evaluations. 6. Compliance: Ensuring that the branch operates within all relevant laws and regulations, including financial and security protocols.Reporting: Generating reports on branch performance, financial metrics, and customer feedback to higher management.. Inventory and Resource Management: Managing inventory levels and ensuring the availability of necessary resources and equipment for daily operations. 11. Community Engagement: Building relationships within the local community to enhance the branch’s reputation and community involvement. 12. Problem Solving: Handling unexpected challenges and resolving issues that may arise within the branch.

Abu Dhabi Emirate, United Arab Emirates

Accountable for effectively training, developing, motivating and leading the team to provide the highest standards of food quality, excellent guest service, customer experience and satisfaction.Overview the food preparation/ presentation process, ensuring high quality items and conformity withthe set standards and techniques of the brand’s food specifications - Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager.Standardizing systems and policies within the outlets to meet the company’s overall standard & image. Consistently achieved sales targets for different outlets, successfully organized & participated in NRO. Established mandatory customer service training program for all customer-facing employees, Boosted guest satisfaction.

Dubai, United Arab Emirates

Operate, Control and Supervise high volume outlet of different brands (Just Burger, Just Fresh, Al Pasha Gourmet) and 4 Virtual Brands (Chick & Crunch, Burger & Fries, Brioche & Burger, Chick & Slider) and theirentire Front & Back of house operations by improving all controllable costs thereby maximizing financial performance, productivity, efficiency and profitability.

Sharjah, Sharjah Emirate, United Arab Emirates

Accountable for effectively training, developing, motivating and leading the team to provide the highest standards of food quality, excellent guest service, customer experience and satisfaction.Overview the food preparation/ presentation process, ensuring high quality items and conformity withthe set standards and techniques of the brand’s food specifications - Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager.Standardizing systems and policies within the outlets to meet the company’s overall standard & image. Consistently achieved sales targets for different outlets, successfully organized & participated in NRO.Established mandatory customer service training program for all customer-facing employees, Boosted guest satisfaction scores from 83% to 94% within 5 months of program launch.