Muhammad Qaiser Email & Phone Number

Dubai, Ae

United Arab Emirates

Responsibly addressing user inquiries through multiple channels, including email, phone, and a sophisticated ticketing system. Ensured prompt and effective resolution of technical issues, providing exceptional customer service and maintaining high user satisfaction.- Emulation Software and Network Tools:Experienced in utilizing emulation software and PNET (Packet Network Emulator Tool) for network simulation and testing. Conducted thorough testing and troubleshooting to ensure optimal network performance and reliability.Active Directory Management:Familiar with Active Directory for user and group management, authentication, and access control. Managed user accounts, permissions, and security policies to ensure secure and efficient system access.- Healthcare IT Systems:Proficient in TrakCare systems, ensuring seamless integration and operation within the hospital environment. Supported end-users with system navigation, troubleshooting, and optimizing workflows.Security and Authentication:- Hospital Information System (HIS): knowledge of Hospital Information Systems, ensuring efficient management of patient data, clinical workflows, and administrative processes. Supported the maintenance of HIS to improve healthcare delivery.- Enterprise Resource Planning (ERP):knowledge of ERP systems, facilitating the integration of various business processes such as finance, HR, supply chain, and operations. Assisted in the customization and optimization of ERP solutions to meet organizational needs.

United Arab Emirates

Support and Installation:- Ensured seamless online support and installation of all Wavetec products, guaranteeing optimal functionality and user satisfaction.Technical Support and Issue Resolution:- Delivered comprehensive technical support services to customers, resolving all complaints and issues within 24 hours to maintain high service standards and customer satisfaction.Customer Feedback and Service Improvement:- Actively collected feedback from customers regarding company products and services. Conducted follow-ups to address concerns and implement improvements, enhancing overall service quality.Daily Technical Assistance:- Provided consistent and reliable support to customers, addressing their daily technical problems and ensuring uninterrupted use of Wavetec products.Client Engagement and Consultation:- Regularly met with clients to discuss recommendations and new requests, ensuring their needs were met and providing tailored solutions to serve them best.

United Arab Emirates

Virtual Integrated Technology & Security Services - Abu Dhabi - Jan 2016 to present as an IT Engineer Key Result Areas - Supporting the company's AMC clients at all levels. - Ensuring that all hardware and software are configured and installed correctly. - Responsible for networking, design, installation and maintenance services. - Maintain the companies’ network infrastructure. - Configuration and testing of any new hardware and software. - Traveling to client sites to help with installs, deployment, and troubleshooting Management - Daily data backup - Installing and operating Windows desktop and server operating systems server 2012R2, 2016 - NIC teaming, RAID configuration, Active Directory - POS solution from raw data collecting to the running system. - CCTV cameras, Magnet lock, access control, time and attendance, PABX system, DYN DNS - Manage Office 365 (Exchange Mail, SharePoint, and One drive -Creating and maintaining the Avaya IP Phone Telephone system - Managed and Administered Windows 7, 8 and Windows 10 workstations, Laptops - Microsoft Office 2010 /2013 and other Clinic software’s - Managed installation and configured of Network printer and scanner. - Recommended purchases of new hardware and software and set company standards - maintaining records of software license - Cisco –Linksys, D-Link AP(Access Point) installation and configuration - POS solution from raw data collecting to a running system - Network cabling new network points termination testing, labeling - Training new employees

Bachelor’S Degree, Network, 71%

Activities and Societies: research work in wireless sensor networkI have completed 4-years Bachelor degree in computer science with major.

High School, Science(Physics,Chemistry,Math), B

Activities and Societies: Editor of school magazine and group leader of education expo in schooli have completed higher secondary school.

High School, Computer Science, B

Activities and Societies: member of education expo Groupi have done high school degree with major science.